Digital Experience Specialist

Oregon State Credit Union•Corvallis, OR

12d•$28•Hybrid

About The Position

Are you passionate about creating seamless digital experiences and helping others navigate technology? Join our team as a Digital Experience Specialist and be part of a values-based organization that is actively shaping the future of digital banking. At Oregon State Credit Union, you’ll find an amazing place to work and the opportunity to make a direct impact by optimizing the member experience across our digital channels. As a Digital Experience Specialist, you’ll collaborate with internal teams and vendors to enhance navigation, functionality, and accessibility for our digital solutions—whether on desktop, mobile app, or browser. You’ll play a key role in shaping how members interact with our digital banking platforms, ensuring compliance with ADA and WCAG standards, and supporting our digital transformation strategy.

Requirements

Strong understanding of digital banking platforms and user experience principles.
Familiarity with UI/UX analytics tools, ADA compliance, and WCAG accessibility standards.
Basic HTML/CSS knowledge and experience with modern browsers and mobile operating systems.
Proficiency with Microsoft 365 and related tools
Excellent written and verbal communication skills.
Ability to explain technical concepts clearly to non-technical users.
Strong commitment to delivering exceptional service and building positive relationships
Ability to analyze and troubleshoot user interface issues independently.
Strong attention to detail and responsiveness.
Ability to prioritize tasks and work effectively in a fast-paced environment
Three years of experience in the credit union/financial industry (or five years in a similar role outside the industry).
Associate’s degree in computer science or related field preferred; equivalent experience considered.

Nice To Haves

Professional UI/UX and/or accessibility certifications

Responsibilities

Collaborate with internal teams and vendors to enhance navigation, functionality, and accessibility for our digital solutions
Shape how members interact with our digital banking platforms
Ensuring compliance with ADA and WCAG standards
Supporting our digital transformation strategy

Benefits

A collaborative and positive workplace culture
Initial and on-going support, training and mentorship with promotion opportunities
Competitive wages, bonuses, paid holidays and paid time off
100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
401k Plan with an amazingly generous credit union match!
Tax-saving Flexible Spending and Health Savings Plans
Premier membership perks, company clothing, wellness and recognition programs

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