Digital Experience, Portfolio Lead (NorAm)

Sodexo•San Francisco, CA

About The Position

We are seeking a Digital Experience, Portfolio Lead to own and elevate the end-to-end digital experience for a prestigious, high-tech client across North America. This role is ideal for a hands-on digital leader who thrives in fastmoving, high growth environments and enjoys rolling up their sleeves to drive day‑to-day execution of digital solutions while shaping the future of the experience. This position sits at the intersection of technology, retail operations, and customer experience, translating global digital strategy into practical, site‑level execution that delivers measurable value. You will act as both a tactical owner and trusted advisor, ensuring digital tools are adopted, optimized, and continuously improved to meet the evolving needs of a cutting‑edge retail environment.

Requirements

Bachelor’s degree in Digital Experience, Technology, Business, Marketing, or a related field (or equivalent experience)
7+ years of experience in digital experience, product operations, retail technology, or digital transformation
Proven experience owning digital solutions in a hands‑on, execution‑focused role
Strong background in retail digital experience, omnichannel platforms, or store‑level technology
Demonstrated success driving adoption and change in fast-paced, evolving environments
Strong analytical skills with the ability to translate data into actionable insights
Exceptional communication and stakeholder management skills
Comfortable operating in ambiguity and building structure where it doesn’t yet exist
This role must be based in the Bay Area, California
Ability to work closely with client stakeholders and regional teams is essential
Some travel may be required to support regional sites and initiatives

Nice To Haves

Experience partnering with high‑tech or start‑up organizations preferred

Responsibilities

Regional Ownership & Execution
Own the digital experience across all North American retail and operational sites
Serve as the day‑to-day owner of digital solutions, ensuring reliability, usability, and operational fit
Ensure consistency, quality, and seamless integration of digital platforms at the site level
Act quickly to diagnose issues, resolve adoption barriers, and improve performance
Strategy Execution & Real‑World Feedback
Execute global digital strategy while tailoring solutions to regional and client‑specific needs
Gather frontline feedback, operational insights, and client requirements
Influence product evolution by feeding real‑world learnings into global roadmaps
Client Partnership & Advisory
Serve as a trusted digital partner to client stakeholders in a high‑tech retail environment
Translate complex business needs into clear digital, data, and experience requirements
Use data storytelling and insights to drive alignment, confidence, and momentum
Adoption, Performance & ROI
Drive activation, adoption, and sustained usage of digital tools across sites
Define, track, and optimize KPIs tied to customer experience, engagement, and business impact
Own rollout plans, change enablement, and continuous optimization cycles
Cross‑Regional & Global Collaboration
Partner with EMEA and APAC digital leads to ensure a globally consistent yet locally relevant experience
Share best practices, innovations, and lessons learned across regions
Contribute to global playbooks, standards, and experience frameworks
Data, Insights & Technology Enablement
Champion data‑driven decision making across retail and operations
Ensure data quality, accessibility, and actionable insights
Partner closely with technology and data teams on reporting, system integration, and scalability
Team & Capability Leadership
Lead and develop site‑based Digital Experience Leads
Build a strong regional digital community rooted in ownership and innovation
Act as the escalation point for complex or high‑impact issues
Innovation & Continuous Improvement
Identify opportunities to enhance digital products, tools, and workflows
Pilot emerging technologies and scale successful innovations
Bring a start‑up mindset to experimentation, iteration, and improvement