Digital Experience Manager

Cisco•San Jose, CA

1d•$145,200 - $184,100•Remote

About The Position

The application window is expected to close on: 08/17/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This remote role is open to locations in the US, Canada and EMEA. No relocation benefits are available. Meet the Team Cisco Marketing is investing heavily in the Customer Lifecycle Experiences organization to redefine how we engage with our users across the digital world. Our team is at the forefront of building a digital-first practice that delivers seamless experiences for acquisition, adoption, and advocacy. We are a diverse, fast-moving group of digital strategists, marketers, and product thinkers who thrive on building scalable, personalized journeys. What’s exciting about our team is the opportunity to shape the future of Cisco’s digital marketing experiences, directly impacting how millions of customers interact with our networking, security, and observability offerings. We foster a collaborative, data-driven environment where every team member is empowered to innovate and drive meaningful customer value. Your Impact Define the end-to-end digital experience across web and product-led touchpoints to empower customers to self-serve and reduce friction in their journey. Design and optimize personalized, marketing experiences to drive growth, retention, and time-to-value for our diverse customer base. Partner with product, sales, and marketing stakeholders to build a future-ready marketing funnel that bridges the gap between marketing-owned and product-owned surfaces. Execute a structured, hypothesis-driven experimentation program to validate experience improvements and ensure data-backed decision-making. Track and report on experience-level KPIs to business leadership to ensure our digital strategy consistently aligns with broader organizational growth objectives.

Requirements

5+ years of professional experience in digital experience, growth marketing, or UX strategy.
7+ years of demonstrated experience in a B2B SaaS or product-led environment.
4+ years of designing and optimizing digital journeys that improved conversion, activation, or retention metrics.
3+ years of proficiency using experimentation platforms, personalization tools, and web or product analytics software.
Experience collaborating with design, engineering, and product management teams to ship digital product improvements.

Nice To Haves

Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
Experience in enterprise technology, networking, security, or infrastructure markets.
Expertise in translating qualitative customer feedback into actionable product and marketing insights.
Advanced proficiency in data analysis and reporting on complex digital performance metrics.
Ability to maintain a structured, hypothesis-driven approach to complex problem-solving.

Responsibilities

Define the end-to-end digital experience across web and product-led touchpoints to empower customers to self-serve and reduce friction in their journey.
Design and optimize personalized, marketing experiences to drive growth, retention, and time-to-value for our diverse customer base.
Partner with product, sales, and marketing stakeholders to build a future-ready marketing funnel that bridges the gap between marketing-owned and product-owned surfaces.
Execute a structured, hypothesis-driven experimentation program to validate experience improvements and ensure data-backed decision-making.
Track and report on experience-level KPIs to business leadership to ensure our digital strategy consistently aligns with broader organizational growth objectives.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)