Digital Experience Lead

Impact Networking • Chicago, IL

7d • Onsite

About The Position

We're looking for a Digital Experience Lead to own the full lifecycle of client engagement within our Digital Experience department — from initial discovery through delivery and long-term success. This role sits at the intersection of UX strategy, account ownership, and execution. You'll work on a team spanning UX/UI design, web development, content, and digital strategy, — translating client goals into clear briefs, guiding design thinking, and ensuring work moves from concept to completion without losing momentum or fidelity. Our North Star: Client Centricity

Requirements

• 3+ years of experience in UX/UI design, digital strategy, or client-facing account management — preferably within an agency or digital services environment
• Strong understanding of UX/UI design principles, design systems, and user experience best practices
• Proficiency or working knowledge of design tools such as Figma and Adobe Creative Suite
• Embracing AI solutions to assist with creative outputs and workflows
• Proficient in creating wireframes and high-fidelity designs to pass to the development team
• Comfortable talking directly with clients — can listen, strategize, and communicate progress clearly
• Broadly capable across research, strategy, design, content, and analytics
• Knows how to work with AI agents — prompt effectively, evaluate outputs, and identify the best path forward.
• Can build a proof of concept or working prototype independently when needed
• Fills gaps without being asked — sees where the process is stalling and moves to unblock it.
• Owns the result, not just the task. Measures of success by client business outcomes
• Works well alongside other team members

Nice To Haves

• Portfolio demonstrating both design thinking and strategic or account-level problem-solving preferred

Responsibilities

• Own the end-to-end client engagement process from first conversation through delivery and ongoing customer success
• Talk directly with clients, understand their goals, set expectations, and manage the relationship throughout the website process
• Navigating AI workflows and implementing new solutions to increase outputs
• Apply UX/UI best practices and design thinking to evaluate deliverables and direct creative work
• Conduct research independently when agents or team members do not produce what is needed
• Build proof of concepts and working prototypes to unblock progress or demonstrate strategic direction
• Translate client needs into clear briefs for developers, content strategists, and AI agents
• Cover skill gaps for other generalists across design, content, strategy, and analytics
• QA all outputs at every stage. Ensure design, content, and strategy meet client standards before delivery
• Own customer success metrics — adoption, satisfaction, and website improvement results
• Identify where the process is breaking down and implement plans for improvement
• Assist internal teams with quarterly reporting efforts focused on website optimizations and improvements

Benefits

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed