Digital Experience Lead

Impact Networking•Chicago, IL

5d•Onsite

About The Position

Impact is seeking a Digital Experience Lead to manage the entire client engagement lifecycle within the Digital Experience department. This role involves overseeing the process from initial discovery through delivery and ensuring long-term client success. It combines UX strategy, account management, and execution, working collaboratively with a team of UX/UI designers, web developers, content strategists, and digital strategists. The lead will be responsible for translating client objectives into clear project briefs, guiding the design process, and ensuring projects move efficiently from concept to completion while maintaining quality and strategic intent. The core philosophy is client-centricity.

Requirements

3+ years of experience in UX/UI design, digital strategy, or client-facing account management — preferably within an agency or digital services environment
Strong understanding of UX/UI design principles, design systems, and user experience best practices
Proficiency or working knowledge of design tools such as Figma and Adobe Creative Suite
Embracing AI solutions to assist with creative outputs and workflows
Proficient in creating wireframes and high-fidelity designs to pass to the development team
Comfortable talking directly with clients — can listen, strategize, and communicate progress clearly
Broadly capable across research, strategy, design, content, and analytics
Knows how to work with AI agents — prompt effectively, evaluate outputs, and identify the best path forward.
Can build a proof of concept or working prototype independently when needed
Fills gaps without being asked — sees where the process is stalling and moves to unblock it.
Owns the result, not just the task.
Measures of success by client business outcomes
Works well alongside other team members
Portfolio demonstrating both design thinking and strategic or account-level problem-solving preferred
Candidates must be authorized to work in the United States at the time of application.

Nice To Haves

Portfolio demonstrating both design thinking and strategic or account-level problem-solving preferred

Responsibilities

Own the end-to-end client engagement process from first conversation through delivery and ongoing customer success
Talk directly with clients, understand their goals, set expectations, and manage the relationship throughout the website process
Navigating AI workflows and implementing new solutions to increase outputs
Apply UX/UI best practices and design thinking to evaluate deliverables and direct creative work
Conduct research independently when agents or team members do not produce what is needed
Build proof of concepts and working prototypes to unblock progress or demonstrate strategic direction
Translate client needs into clear briefs for developers, content strategists, and AI agents
Cover skill gaps for other generalists across design, content, strategy, and analytics
QA all outputs at every stage. Ensure design, content, and strategy meet client standards before delivery
Own customer success metrics — adoption, satisfaction, and website improvement results
Identify where the process is breaking down and implement plans for improvement
Assist internal teams with quarterly reporting efforts focused on website optimizations and improvements

Benefits

5-year Tiffany & Co. Gift Card
10-year Custom Rolex
20-year $20,000 Check incentive rewards
Valuable time off with up to 20 days of PTO
7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Development and growth opportunities with on-going training & continued education reimbursement
401(K) & retirement plans with complimentary financial advisory services
Comprehensive health, disability, life, dental, and vision plans