Digital Experience - E-Commerce Support Coordinator

Jam•Baie-D'Urfé, QC

4d•Onsite

About The Position

We are seeking a detail-oriented, collaborative eCommerce Support Coordinator to join our team. In this role, your primary focus will be owning the product onboarding process for our B2B dealer portal; curating raw data, crafting compelling product copy, and managing media assets. Beyond managing our B2B catalog, you will play a key role in supporting our growth by assisting with day-to-day customer service inquiries across our direct-to-consumer (D2C) platforms. The ideal candidate has 1–3 years of eCommerce experience, strong organizational skills, and the language proficiency required to ensure our French product content is polished and professional.

Requirements

Minimum 1–3 years of experience working within an eCommerce environment (B2B portal, direct-to-consumer platform, or marketplace management).
Proven experience gathering raw product data from multiple sources and transforming it into clean, accurate, and customer-ready web content (titles, bullet points, and descriptions).
Experience interacting with customers and handling inquiries or troubleshooting issues on D2C platforms via email, chat, or support ticketing systems.
High comfort level learning internal software, specifically content management systems (CMS), translation tools, and basic digital image handling.
A positive, high-energy team player who brings an enthusiastic attitude to daily tasks and thrives in a supportive, cross-functional environment.
Language proficiency required to ensure our French product content is polished and professional.

Nice To Haves

Prior experience specifically managing dealer portals or wholesale eCommerce channels.
Familiarity with basic photo cropping, resizing, or formatting to ensure product imagery fits site specifications.
Strong organizational skills with a knack for spotting data inconsistencies or translation awkwardness before content goes live.

Responsibilities

Gather, organize, and synthesize raw product information and specifications from various internal and external sources.
Draft compelling, accurate, and SEO-friendly product titles, descriptions, and bullet points tailored for the B2B dealer portal.
Source, review, and upload high-quality product images and assets ensuring they meet portal standards.
Assign appropriate categories, tags, and attributes to new products to ensure seamless site navigation and searchability for dealers.
Assist with day-to-day customer support inquiries across various direct-to-consumer platforms (e.g., email, chat, or marketplace messages).
Help customers with order tracking, product inquiries, returns, and basic troubleshooting to maintain high satisfaction rates.
Feedback common customer pain points or catalog errors to the broader team to help improve the overall user experience.