Digital Experience Administrator

Triangle Credit Union•Nashua, NH

2d•Hybrid

About The Position

The Digital Experience Administrator oversees the online banking and mobile banking member experience. Serve as the system expert and administrator for the online/mobile banking platform and market through these channels to increase member engagement.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Comfort using PC and Mac hardware and OS.
Strong understanding of Adobe Creative Suite and eCommerce technical acumen.
Familiar with XP2 and NCR Admin Platform functions.
Excellent written, oral and interpersonal communication skills are necessary.
Ability to operate computer equipment and software including Microsoft Office and Teams, spreadsheet, and internal database for record keeping and communication purposes.
Working knowledge of all office equipment, including but not limited to computer, copier, and telephone system.
Understand Microsoft office suite.

Nice To Haves

Fluent in Spanish a plus

Responsibilities

Coordinate with Digital Experience team to support and resolve eCommerce Request tickets through administrative assistance in digital platforms including NCR, Payveris, Bill Pay, and others.
Collaborate with team on communications strategies to improve response time for ongoing issues.
Assist in scheduling digital content within online and mobile banking for service alerts, fraud alerts, and Pulsate marketing messaging in coordination with Marketing campaigns.
Coordinate with Digital Experience team to report on campaign KPI data.
Assist Marketing Content coordinator with regular website changes and content updates.
Assist in conversion of marketing materials to web content, such as podcasts to blogs, for improved UX.
Manage website rate changes on both the consumer and business pages of trianglecu.org.
Work cross departmentally to ensure proper information is presented on the website.
Organize and maintain month review process for website accuracy.
Communicate and integrate the needs of the business using Service Strategies.
Perform other related duties, assigned.