Digital Engagement Acquisition Specialist (Las Vegas, NV)
About The Position
Nevada State Bank, a division of Zions Bancorporation, N.A., is hiring a Digital Engagement Acquisition Specialist for its Client Acquisition team. This role supports client acquisition by assisting prospects and customers who engage with the bank through online channels. The position is based at the bank’s corporate office in Las Vegas, Nevada, and is in-office five days per week, Monday through Friday. The specialist engages online visitors through real-time chat, answers questions, and guides users through their digital banking experience. The role involves identifying financial goals and needs, educating prospects and clients about the bank’s products and digital tools, recommending appropriate next steps, and helping users who have started but not completed applications. The specialist also routes qualified opportunities to branch and business banking partners and maintains a customer-centric tone that supports the bank’s online service reputation.
Requirements
- At least 1 year of experience in inside sales, branch banking and services, customer service, or other directly related experience; a combination of education and experience may meet job requirements.
- Working knowledge of sales, customer service, retention skills, and banking products and services.
- Good customer service, problem-resolution, and verbal and written communication skills.
- Ability to use a variety of computer software.
- Ability to cross-sell bank products.
- Initiative and ability to recognize opportunities.
- High school diploma or equivalent.
Responsibilities
- Provide real-time support to prospects and customers engaging with the bank through online channels.
- Engage online visitors through real-time chat, provide timely assistance, answer questions, and guide users through digital banking.
- Ask thoughtful, clarifying questions to identify clients’ financial goals and pain points.
- Educate prospects and clients about the bank’s products, features, and digital tools.
- Recommend next steps, such as connecting with a banker, scheduling an appointment, or accessing additional resources.
- Assist users who begin but do not complete applications to support conversion of abandoned applications.
- Maintain a consistent, customer-centric tone that enhances the digital experience and reinforces the bank’s online service reputation.
- Capture and route qualified opportunities to branch and business banking partners.
- Cross-sell bank products.
Benefits
- Medical, dental, and vision insurance starting day one.
- Life and disability insurance.
- Paid parental leave and adoption assistance.
- Health savings, flexible spending, and dependent care accounts.
- Paid training.
- Paid time off.
- 13 paid holidays, including Nevada Day and Family Day.
- 401(k) plan with company match.
- Profit sharing.
- Competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
