Digital Division Intern

INSURICA, Inc•Norman, OK

1d•$15 - $15•Onsite

About The Position

The Digital Division Intern position is designed to be part of a shared rotation and developmental learning program, involving various support, service, benefit enrollment, general business, and project tasks that focus on positively impacting the business activities of NSURICA Direct. This role involves participating in job rotations in various departments within the Digital Division, with duties focusing on account management, organizational support, sales functions, and other skills. The intern will receive incoming calls from individuals interested in individual health insurance and Medicare options, educate customers on benefit plan options and the enrollment process, and develop a strong working knowledge of carrier products. The role also includes inputting customer data, conducting occasional outbound calls, selling ancillary products, promoting call center enrollments, and developing basic knowledge of P&C insurance. Additionally, the intern will develop a training manual for each rotational position and provide excellent customer service.

Requirements

Bachelor’s degree program (completed or in process) preferred
Possession of, or the ability to quickly obtain, required insurance licenses for the state of Oklahoma
Previous business or administration experience preferred
Good PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook, Teams, etc.) with a developing understanding of automated agency management systems
Self-starter, imaginative, analytical and creative
Ability to acquire knowledge for, study, and pass the insurance licensing exam and meet continuing education requirements
Good analytical and problem-solving skills
Ability to work within a fast-paced, changing priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Responsibilities

Participate in a flexible pathway learning program, focusing on developing the skills needed for a potential sales production or service role within the agency
Participate in job rotations in various departments within the Digital Division, with job duties focusing on account management functions, organizational support, sales functions, and other skills, depending on the needs of the agency; the progression of job duties will be fluid, but focused on achievement of specific departmental goals as agreed upon by employee and departmental supervisor
Receive incoming calls from individuals interested in individual health insurance as well as Medicare options for the senior market
Educate customers on benefit plan options and the enrollment process
Provide a thorough understanding of carrier options available to customers calling in, seeking assistance with their enrollment and application completion
Develop and maintain a strong working knowledge of carrier products, maintaining an accurate and current inventory of carrier marketing materials
Input customer data/demographics accurately and proficiently into the quoting and enrollment platform, and maintain information in database systems
Occasionally conduct outbound calls to clients looking for health insurance and seeking resolution to service issues, marketplace and carrier calls as needed
Sell ancillary products alongside the health insurance options
Promote Call Center enrollments and services to ensure prompt product enrollment
Develop a base layer of P&C insurance knowledge, gaining an understanding of the concepts and skills required to communicate effectively
Develop and maintain a comprehensive training manual for each rotational position, including source documents, to demonstrate acquired knowledge and understanding
Provide prompt, courteous, knowledgeable service to customers and prospects
Develop basic knowledge of the various information management systems used in the Digital Division
Assist each department in processing new and renewal business, as requested, through application assembly, setting up files, assembling proposals, etc., in accordance with Agency standards
Support each department with special insurance-related projects as needed