Digital Director

Bank of America•New York, NY

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Lead client communications strategy for large-scale digital payments (e.g. Wires, Bill Pay, ACH, etc.) initiatives, including owning strategy, planning, messaging, and execution. Lead associate readiness across all channels for large-scale digital payment initiatives, including strategy, delivering readiness materials, building strong partnerships across lines of business to deliver the materials and ensuring front line teams are prepared for digital payments changes. Track the success of communications and associate readiness efforts and proactively recommend process improvements for future associate readiness and client communications efforts for digital payments

Requirements

Minimum of 4 years with experience in digital payments, project management, program management, associate readiness, contact center, strategy, communications, or related field.
Strong experience working cross-functionally with technology, product, contact center, or similar teams.
Proven ability to build strong cross-line of business partnerships and align stakeholders to deliver shared outcomes
Proven ability to execute projects on time and with quality
Ability to manage multiple workstreams and deliver under tight timelines.
Excellent communication and organizational skills

Nice To Haves

Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development

Responsibilities

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities