Digital Director

Bank of America•New York, NY

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Lead complex audit issues for digital payments product(s) (e.g. Zelle, Bill Pay, Wires, etc.) Lead cross-product analyses for digital payments products, including leading control and metric analyses across digital payments products to identify opportunities for consistency Drive metric and control changes with product team(s) Proactively identify emerging risks and process opportunities across digital payments product(s) Execute monthly metrics for digital payments product(s) to be able to identify opportunities for improved controls across all platforms

Requirements

4 years of experience with audit, audit issues, risk, operations, business controls, or related field
Ability to quickly analyze large, complex, data sets and pinpoint potential process weaknesses and risks
Ability to design solutions to address complex problems and mitigate risk
Detail oriented with strong focus on governance and documentation
Ability to juggle multiple competing priorities and deliver high quality outcomes on short timelines
Strong judgement and confidence to surface concerns
Confidence in asking probing questions and suggesting solutions

Nice To Haves

Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development

Responsibilities

Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities