Digital Delivery Production Lead, Apple Store Online

Apple • Cupertino, CA

16h

About The Position

The Digital Delivery Production Lead joins Apple Store Online’s Digital Commerce Management team to support the growing Customer Lifecycle Management (CLM) program. The team manages customer-facing content across Apple Store Online, the Apple Store app, marketplaces, and direct marketing platforms, with a focus on delivering an engaging, high-quality shopping experience. The role applies technical and operational knowledge of CLM systems to scale system capabilities and ensure consistent customer experience delivery. It partners with cross-functional teams to expand CLM within Apple Store Online Operations and takes end-to-end accountability for process optimization and risk mitigation by identifying risks early, standardizing processes, developing repeatable solution templates, and improving efficiency for sustainable operational scale.

Requirements

• 7+ years of experience in e-commerce, end-to-end digital solution delivery, or project execution.
• Experience collaborating and communicating across cross-functional teams, including technical, marketing, and operations teams, to deliver projects at scale.
• Experience structuring ambiguous business, operational, and technical challenges to deliver solutions.
• Experience troubleshooting and resolving complex operational or technical issues, with attention to detail and a focus on customer experience.
• Ability to accommodate a flexible work schedule during critical business periods and in support of a global team.

Nice To Haves

• Bachelor’s degree or equivalent practical experience.
• Knowledge of HTML and CSS for email template content rendering across quality assurance (QA), clients, and locales.
• Experience in CLM system deployment, cross-platform rollout, and end-to-end execution workflows for digital system launches.
• Understanding of system API integration, data pipelines, user tag architecture, and cross-system data logic.
• Experience troubleshooting post-launch functional defects and data consistency issues.
• Ability to navigate complex decisions and align conflicting points of view.

Responsibilities

• Partner with cross-functional teams to drive CLM expansion within Apple Store Online Operations.
• Take end-to-end accountability for process optimization and risk mitigation.
• Identify risks early, standardize processes, and build repeatable solution templates.
• Iterate on operational efficiency to support sustainable scale.
• Balance technical problem-solving with cross-team alignment to scale system capabilities and ensure consistent, high-quality customer experience delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed