Digital Delivery Director

WSP • San Diego, CA

1d • Hybrid

About The Position

This Opportunity Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 78,000 team members in various locations worldwide are vital to making our company stronger. Locations include: San Diego, CA; Lakewood, CO; Redmond, WA; New York, NY; Nashville, TN; Dallas, TX; Houston, TX; Austin, TX; Tampa, FL; Miami, FL; Orlando, FL. WSP Digital Solutions is a unique product and consulting team. We pride ourselves on being customer obsessed and highly focused on digital science and engineering transformation. If you have experience with operations management in a traditional consulting, science or engineering background, we want you on our team. In this role, you will work with a global digital team and have a lot of fun helping our customers. The successful candidate is uniquely qualified to lead cross-functional teams (Systems Development, Design, Support & Architecture) to ensure we release products and deliver professional services that our customers will get excited about.

Requirements

• Bachelor’s degree in business administration, information systems or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines

Nice To Haves

• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management softwares (e.g., CRM, Financial, Project Management, etc.)

Responsibilities

• Collaborate with senior-level management in the development of performance goals and long-term operational plans
• Maximize project efficiency and productivity through (digital) delivery process development, monitoring and inter-departmental collaboration
• Set strategic goals (OKR/KPI’s) for operational efficiency and increased productivity
• Work with leads in the development and tracking of financial and budgetary plans
• Analyze current operational processes and performance, recommending and implementing solutions for improvement constantly.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, delivery progress, and obstacles for our key initiatives
• Build and maintain relationships with all department heads to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Uphold WSP organizational policies and standards, ensuring regulations are followed
• Work closely with human resources to lead our team with integrity and establish and maintain a trusting and productive environment

Benefits

• coverage related to medical, dental, vision, disability, and life
• retirement savings
• paid sick leave
• paid vacation (or other personal time)
• paid parental leave
• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior