Digital Delivery Director
About The Position
WSP Digital Solutions is a unique product and consulting team. We pride ourselves on being customer obsessed and highly focused on digital science and engineering transformation. If you have experience with operations management in a traditional consulting, science or engineering background, we want you on our team. In this role, you will work with a global digital team and have a lot of fun helping our customers. The successful candidate is uniquely qualified to lead cross-functional teams (Systems Development, Design, Support & Architecture) to ensure we release products and deliver professional services that our customers will get excited about.
Requirements
- Bachelor’s degree in business administration, information systems or related field
- 10+ years senior leadership role in the appropriate field
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
- Proven ability to plan and manage operational process for maximum efficiency and productivity
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Strong working knowledge of industry regulations and legislative guidelines
Nice To Haves
- Experience with budget and business plan development
- Proven ability to develop innovative solutions for increased productivity
- Superior negotiation skills in both internal and external settings
- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
- Strong working knowledge of data analysis and performance metrics using business management softwares (e.g., CRM, Financial, Project Management, etc.)
Responsibilities
- Collaborate with senior-level management in the development of performance goals and long-term operational plans
- Maximize project efficiency and productivity through (digital) delivery process development, monitoring and inter-departmental collaboration
- Set strategic goals (OKR/KPI’s) for operational efficiency and increased productivity
- Work with leads in the development and tracking of financial and budgetary plans
- Analyze current operational processes and performance, recommending and implementing solutions for improvement constantly.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, delivery progress, and obstacles for our key initiatives
- Build and maintain relationships with all department heads to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
- Uphold WSP organizational policies and standards, ensuring regulations are followed
- Work closely with human resources to lead our team with integrity and establish and maintain a trusting and productive environment
Benefits
- medical
- dental
- vision
- disability
- life
- retirement savings
- paid sick leave
- paid vacation (or other personal time)
- paid parental leave
- paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
