Digital Customer Experience & Sales Coordinator
About The Position
We're a growing home service company in Lake Havasu City — HVAC, Plumbing, and Electrical — and we're hiring an E-Support & Sales Lead Coordinator to help run one of the most important customer-facing seats in the building. Our customers reach us in more places than ever: Email, chat, review sites, social media, and direct messages. On top of that, every sales lead we generate needs to get booked quickly, cleanly, and with the right level of care. This role is the person who keeps all of that moving. You'll be the voice of Air Control online, the point of contact for a customer trying to reach us digitally, and the person making sure our Project Managers have a full, well-organized sales calendar.
Requirements
- Ability to multitask and manage multiple open chats, emails, leads, and schedule updates simultaneously.
- Strong computer skills and comfort with learning new software platforms quickly.
- Proficiency in operating across multiple platforms including email, chat, social media, review sites, field service software, spreadsheets, and internal messaging.
- Excellent grammar and spelling for professional written communication.
- Self-starter attitude with the ability to identify and fill gaps, flag issues, and take ownership of responsibilities.
- Highly organized and detail-oriented with a focus on accuracy in customer information, appointments, notes, and follow-ups.
- Strong communication skills adaptable to customers, technicians, Project Managers, teammates, and management.
- Ability to remain calm under pressure during busy periods, with upset customers, or tight scheduling windows.
Nice To Haves
- Experience in customer service, sales support, dispatch, or a call center.
- Experience in the home services industry (HVAC, plumbing, electrical, or similar).
- ServiceTitan experience.
Responsibilities
- Be the voice of Air Control online, acting as a primary point of contact for customers through email, chat, reviews, and other digital channels.
- Handle customer questions, concerns, and complaints promptly and professionally.
- Book and coordinate sales leads from marketing, technicians, and referrals into scheduled appointments, prioritizing speed and accuracy.
- Own and manage the Project Managers' sales calendar, ensuring it is organized, productive, and full, while rescheduling appointments cleanly and minimizing cancellations.
- Prioritize high-value and urgent opportunities.
- Conduct follow-up activities such as appointment reminders, confirmation calls, and checking back on quiet leads.
- Relay accurate customer information to technicians and Project Managers and keep customers informed of any changes.
- Maintain accurate and consistent records of customer information, lead details, activity, and notes in company systems.
- Track HVAC sales-call booking and cancellation rates and deliver clear weekly reporting to management.
- Engage in ongoing training to learn the business and improve understanding of customer needs.
Benefits
- Company-paid health insurance
- Company-paid short-term disability
- Voluntary dental insurance
- Voluntary vision insurance
- Voluntary life insurance
- Voluntary supplemental life insurance
- Voluntary long-term disability
- 401(k) plan with company match
- Paid time off
- Paid holidays
- Ongoing training and development
- Family-oriented culture
- Lake Havasu City living benefits (boating, sunshine, no traffic, community)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
