Digital Customer Experience Platform Leader
About The Position
The Digital Customer Experience (DCX) Platform Leader is responsible for transforming how Solstice Advanced Materials engages customers across digital channels for all touchpoints from technical discovery and specification through ordering, delivery, and support. This role will optimize the customer experience for a complex advanced materials portfolio, enabling customers to engage with Solstice more easily, intelligently, and predictably while improving commercial effectiveness and operational efficiency. The DCX Leader partners closely with Commercial, Marketing, Supply Chain, R&D, and IT to deliver AI-enabled, data-driven, and scalable digital experiences that support growth and differentiation. We seek candidates who not only bring exceptional technical capability but also demonstrate ownership, collaboration, integrity, continuous learning, and strong communication.
Requirements
- Exceptional technical capability
- Ownership
- Collaboration
- Integrity
- Continuous learning
- Strong communication
Responsibilities
- Simplify how customers discover, specify, order, and support Solstice materials
- Enable self-service and AI-assisted technical and commercial interactions
- Improve customer satisfaction, retention, and share of wallet
- Reduce friction and manual effort across sales, service, and supply chain
- Translate customer needs into scalable digital capabilities that support growth
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
