Leader, Customer Experience

RH Restoration Hardware • Tracy, CA

1d • $80,000 - $109,000

About The Position

RH is seeking a Customer Experience Leader to set strategy to ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally.

Requirements

• 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred
• Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
• Commitment to Quality, detail-focused at all levels to ensure first-class service
• Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
• Perceptive and capable of relating to individuals at all levels
• Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
• Superior interpersonal and leadership skills with a passion for service
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• High energy, ability to energize others
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Drive customer delight and revenue through elevated product knowledge and unparalleled service
• Lead the team in learning the RH design point of view and product assortment
• Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients
• Foster a culture of ownership, accountability and servant leadership
• Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
• Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
• Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed