Digital Coordinator

Trane Italia • Louisville, KY

32d • Hybrid

About The Position

Trane Technologies, a world leader in creating comfortable, sustainable, and efficient climate solutions, is seeking a Digital Coordinator. The company emphasizes its commitment to putting the planet first through its businesses, including Trane® and Thermo King, where sustainability is integral to their operations. This newly created position, referred to as the Digital Services Project Administrator, is a key role within the Great Lakes region digital team. It involves close collaboration with regional and area service leaders, local office resource coordinators, and account managers. The role also works in tandem with the regional digital program coordinator, providing mutual support for daily responsibilities. This position is designed to support a rapidly expanding team in the digital services sector. Initial core responsibilities include managing material orders, licenses, and subscriptions, assisting with new contract onboarding, and continuously enhancing digital standard work processes to ensure maximum value delivery to both internal and external Digital Services customers.

Requirements

• Certificate/degree from college or technical school; or (3) years of experience in project management, resource coordination, and process improvement with HS Diploma/GED.
• Experience with Microsoft Office Applications: Word, Excel, Outlook, OneNote, SharePoint, and Windows. Special emphasis on Excel and handling large data sets.
• Exceptional communication skills including the ability to motivate others and proactively update project progress
• Strong organizational skills
• Ability to facilitate frequent internal and external coordination to fulfill contracts
• Be able to follow directions and work well with others
• Be motivated and a self-starter with the ability to work independently
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and the ability to thrive working in a fast paced environment.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Nice To Haves

• Experience with Trane Applications preferred: Worksight, Workpackage, Field Order Entry, WennSoft, SalesForce/Field Service, Oracle

Responsibilities

• Leads the process for ordering, tracking, and ensuring the use of all material needed for the controls service business in the Great Lakes Region
• Works closely with estimators, resource coordinators, technicians, and account managers to ensure we get the right material on a timely basis to fulfill quoted service controls work.
• Leads the process for onboarding new digital service agreements
• Works with local office service project administrators and contract managers on the handoff transition/transmit process to ensure contracts are setup properly
• Ensures all digital setup tasks are assigned to team members and works with the Digital Area Service Managers and Resource Coordinators to track through to completion
• Orders cloud analytics, licenses, AI control and other such software as a service and licensed materials included as part of a service agreement
• Leads the process of converting existing traditional agreements into “Digitally Enabled” services
• Works with local Service project administrators, area service managers, technicians and account managers to convert as many traditional agreements to use connectivity and cloud analytics as possible
• Works with Digital Field Project Manager and Field IT team to order materials and add connectivity to existing agreement locations
• Is a liaison between local field service PAs and Digital Area Service Managers supporting any questions that arise regarding billing on digital services work
• Works very closely with the Digital Program Coordinator on a daily basis cross-training in each others’ role and providing seamless backup for each other as needed.
• Leads a quarterly process to validate that every measurement and verification contract has a corresponding service agreement
• As a subject matter expert for digital contracts, this role supports estimators, account managers, CSRs, ASMs, etc. with common questions about digital agreements and keeps the digital leadership team aligned on weekly estimate validation requests.
• Works closely with Digital Program Coordinator and Digital leadership team to plan forecasted work and team member assignments
• Supports digital area service managers in the monitoring of digital service contracts and the digital services business; gross margin, schedule compliance, applied time, etc
• Supports the regional security and connectivity (FIT) team with maintaining customer opt-out letter database, ownership transfer letters, and tracking of open items to resolution
• Supports Energy Engineers in the application process for ENERGYSTAR certifications, utility rebates, awards and other common customer application processes.
• Supports Co-ops and Apprentices on various special projects to improve our digital standard work
• Creates and documents digital standard work processes and best-known ways
• Other duties as assigned that improve the efficiency and effectiveness of the Digital Fulfillment team

Benefits

• benefits designed for you to Thrive at work and at home
• competitive compensation and comprehensive benefits and programs
• inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree