Digital Content & Platform Specialist

Tennis Channel • Santa Monica, CA

1d • $35 - $38 • Onsite

About The Position

The Digital Content & Platform Specialist supports the operational readiness, monitoring, QA, and incident response for Tennis Channel’s live events & VOD across its digital ecosystem, including its owned apps, FAST channels, and distribution to partner platforms such as Amazon, Roku, Apple TV, and Fubo. This role requires deep fluency in the Content Management System and publishing workflows, and a thorough understanding of tournament schedules and content. Specialists act as first responders for issues, detecting, triaging, and resolving incidents at Tier 1, escalating when necessary, and communicating impact clearly. The role also involves proactive work such as verifying streams, schedules, metadata, and partner feeds before events, identifying issues before they affect subscribers or partners, and providing feedback to Product and Engineering. This is an opportunity to contribute to a team that is evolving from reactive stream monitoring to a higher-value role focused on revenue protection, viewer trust, and platform integrity.

Requirements

• Deep fluency in Content Management System and publishing workflows.
• Knowledge of tournament schedules and content.
• Ability to detect, triage, and resolve Tier 1 incidents.
• Ability to communicate business impact quickly and clearly to stakeholders.
• Ability to verify streams, schedules, metadata, and partner feeds.
• Ability to identify and escalate product or platform flaws.
• Ability to respond professionally and effectively to customer service inquiries.

Nice To Haves

• Experience with Tennis Channel's owned apps (iOS, Android), FAST channels, OTT, and VOD.
• Experience with partner platforms such as Apple TV, Roku, Amazon Prime, and Fubo.
• Experience with streaming content management systems (CMS) and publishing tools.
• Experience with incident response and escalation procedures.
• Experience contributing to SOPs, runbooks, and documentation.
• Experience with proactive communication with internal and external stakeholders.
• Experience with content and metadata quality assurance.
• Experience with router, signal, or transmission concerns.
• Experience producing partner-platform health updates.
• Experience partnering with Product and Engineering teams.

Responsibilities

• Actively monitor all delivery platforms — owned apps (iOS, Android), FAST channels, OTT, and VOD — across Apple TV, Roku, Amazon Prime, Fubo, and other partner destinations to ensure continuous, high quality delivery.
• Operate Tennis Channel's streaming content management system (CMS) and publishing tools to support live and on-demand programming.
• Act as Tier-1 incident command: detect, triage, and classify issues under documented escalation procedures, and communicate business impact to stakeholders quickly and clearly.
• Contribute to the team’s SOPs, runbooks, known-issue documentation, and post-incident follow-up to help improve consistency, reduce repeat issues, and strengthen operations across shifts.
• Maintain and contribute to the team's proactive communication with internal and external stakeholders across every shift.
• Complete pre-event checklists and proactively verify streams, schedules, metadata, and partner feeds ahead of and during major tournaments and marquee matches.
• Own content and metadata quality assurance for what publishes — image replacement, descriptions, and video replay replacement — against clear editorial guidelines.
• Triage streaming, CMS, publishing, sync, feed, and platform issues at Tier 1, resolving within documented procedures and escalating technical issues, including router, signal, or transmission concerns, to Engineering, vendors, or other internal teams as appropriate.
• Produce partner-platform health updates and serve as a point of contact for distribution issues with Amazon, Roku, and other partners.
• Identify product or platform flaws, document and escalate issues affecting the consumer experience, partnering with Product and Engineering as a shared stakeholder in outcomes.
• Respond professionally and effectively to Tennis Channel Customer Service on consumer inquiries regarding direct to consumer (DTC) products.

Benefits

• Participation in a retirement plan
• Life and disability insurance
• Health, dental and vision plans
• Flexible spending accounts
• Sick leave
• Vacation time
• Personal time
• Parental leave
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed