Digital Content & Experience Coordinator

Michael Kors • NY Metro Area, NY

4d • $65,000 - $70,000 • Hybrid

About The Position

Michael Kors is seeking talented, globally-minded individuals with a passion for fashion to join their creative, fast-paced environment. This role is execution-focused, ideal for someone looking to build a strong foundation in digital content and e-commerce operations. The candidate should be comfortable with hands-on site execution, quality assurance, documentation, and project coordination, managing recurring workflows and high-volume, deadline-driven work in an e-commerce setting.

Requirements

• 1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
• Strong organizational, communication, and follow-through skills.
• Ability to follow established processes, incorporate feedback, and escalate issues appropriately.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to work in the New York City office three days per week.

Nice To Haves

• Experience with content-management, project-management, personalization, analytics, or e-commerce platforms.
• Familiarity with Salesforce Commerce Cloud, Dynamic Yield, Contentsquare, Monday.com, Jira, or similar tools.
• Working knowledge of French and/or Spanish.

Responsibilities

• Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
• Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
• Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
• Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
• Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
• Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
• Maintain accurate content calendars, project trackers, process documentation, and other team resources.
• Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
• Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
• Assist with gathering materials and performance data for seasonal recaps and leadership reviews.

Benefits

• Equal employment opportunity employer
• Fair and accessible recruitment process
• Reasonable accommodation for interview or application process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed