Digital Content Author

Caterpillar • Chicago, IL

1d • Onsite

About The Position

Cat Digital is the digital and technology focused organization within Caterpillar, Inc. Our global team is responsible for bringing digital capabilities to Caterpillar’s world-famous yellow iron. Working with your yellow partners and Cat Dealers, we execute key components of digital and marketing portfolios, including global marketing & brand, enterprise data, analytics and AI, equipment management, eCommerce, digital marketing, rental & used digital solutions, and aftermarket leads & insights. Control Center is a dealer-facing application within the One Funnel system that enables dealers to configure how insights are filtered, prioritized, and routed within their operations. It provides a controlled environment for defining business rules that automate manual triage, ensuring insights are delivered consistently, accurately, and at scale. This role is responsible for authoring and structuring the digital content that powers these workflows—translating product intent into well-defined rules, logic, and configurations within Control Center to drive reliable dealer execution.

Requirements

• Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit , receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge : K nowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans , and product vision
• Software Engineering : Knowledge of software engineering; ability to deliver new or enhanced software products
• Software Change Request Management : Knowledge of software change request management; ability to manage software product change requests from customers, stakeholders, and internal staff

Nice To Haves

• Bachelor’s degree or higher (selected candidates must complete their degree by their start date)
• 0-2 years of relevant experience related to this field (internships or academic projects are a plus)
• Minimum cumulative GPA requirement 3.0/ 4.0 (no rounding)
• Experience translating business needs into detailed, well-structured requirements , with strong attention to detail and clarity that enables high-quality feature development
• Demonstrated ability to learn and understand how a product actually works , not just what it does — including workflows, dependencies, and user interactions within a system
• Highly organized and execution-focused , comfortable working within an established product structure while supporting a lead with backlog refinement, feature definition, and day-to-day follow-through

Responsibilities

• Partner closely with software engineers, One Funnel stakeholders, and dealers to define clear, detailed feature requirements (scope, functionality, NFRs, UAT criteria), working under the guidance of the Control Center Senior Product Owner to translate product intent into executable outcomes
• Participate in end-to-end feature development , including requirements design, user acceptance testing (UAT), and product reviews to ensure quality, accuracy, and alignment
• Create and maintain user-facing documentation (one-pagers, FAQs, onboarding guides) to support adoption and effective use of Control Center
• Work with deployment teams and stakeholders to gather and synthesize dealer feedback , helping identify improvements and ensure the product meets real-world needs
• Provides ongoing support and guidance to stakeholders , answering questions and helping teams understand how to use and integrate Control Center effectively

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level