Digital Consumer Experience Senior Researcher

Sanofi•Cambridge, MA

5d•$90,000 - $130,000•Onsite

About The Position

The Digital Consumer Experience group at Sanofi is seeking a proactive and insightful Senior UX Researcher to join their team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement. At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients, caregivers, and healthcare professionals. By harnessing insights from these stakeholders and leveraging cutting-edge technology like AI, we strive to envision, create, and deliver user-centered solutions that exceed user expectations. Join our Digital Consumer Experience team as a Senior UX Researcher, and you can help make this vision a reality. As a Senior UX Researcher, your primary role will be to conduct research using a range of methods to understand our customers and surface insights that ensure our digital solutions are user-centered, innovative, and valued by their users. You will be expected to lead research projects at every stage of the development lifecycle. As a Senior UX Researcher, you will be expected to execute research on you own and through external research vendors. In addition, the Senior UX Researcher will be expected to stretch beyond research and contribute to product strategy efforts. This includes scoping opportunities, benchmarking experiences, framing problems and opportunities, planning and facilitating workshops, and working to activate the strategy. Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage customer insights and new technologies to push the boundaries of what’s possible in healthcare. Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Requirements

Seasoned at conducting research directly informing digital development work and iteration cycles.
5+ years of working as a CX/UX researcher, preferably in a consulting or corporate environment.
Proficiency in various CX/UX research methodologies (quantitative and qualitative), including surveys, interviews, usability testing, and field observations.
Strong ability to analyze and synthesize complex data into actionable insights.
Experience using AI to accelerate analysis and insight generation.
Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.
Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.
Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar).
Familiarity with tools like Adobe, FigJam, and other research and design tools.
Fluent in developing visually compelling artifacts (journey maps, personas, etc.).
Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar.
Proficiency in using various research and design tools to plan, analyze, and present findings effectively: Dovetail, Maze, Miro, PowerPoint, etc.
Strong ability to analyze and synthesize complex data into actionable insights.
Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.
Ability to think critically and solve problems based on research insights.

Nice To Haves

Advanced degree preferred but not required.
You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
Comfortable with change and ambiguity: you are naturally confident in a shifting world.
You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
You have an intellectual curiosity that inspires others around you
Culturally curious and excited to work in an international context

Responsibilities

Design and execute mixed-method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adherence to best practices
Conduct foundational research to understand user behaviors, needs, and motivations
Lead the recruiting of diverse, representative participant samples
Select and manage research vendors to ensure study outputs meet team and stakeholder expectations
Analyze research data to identify patterns and actionable insights; synthesize findings into clear, decision-ready reports and presentations
Create customer journey maps, personas, use scenarios, and other synthetic frameworks that enable team members to understand customer needs, behaviors, and wants
Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies
Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation
Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership
Be a passionate advocate for the customer
Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence-based decision making
Collaborate cross-functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions