Digital Community Manager - Freelance, Remote

Magic

1d•Remote

About The Position

Our client is a fast-growing AI company focused on building efficient, adaptive intelligence that learns continuously and serves diverse, real-world use cases. They believe AI should adapt to people—not the other way around—and are building systems and interfaces that make that possible. The company supports a global user community and is expanding its community programs as they scale. This role exists to build, grow, and support a global user community—primarily on Discord—by fostering a welcoming, responsive, and organized environment. The Digital Community Manager will act as a bridge between users and internal teams: acknowledging questions, triaging technical issues, and surfacing insights to improve user experience. As the community expands, this role will also help create scalable processes and support events that drive engagement and growth.

Requirements

2–3 years of community management experience (online or offline: Discord/FB groups/forums, co-working spaces, student communities, etc.)
Strong written communication skills for large group engagement
Experience managing or participating in online communities (preferably Discord), including moderation and basic tooling
Proven ability to handle high-volume communication, prioritize effectively, and stay organized
Willingness to work weekends and align to 9am–5pm EST hours; ability to acknowledge and triage technical questions
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

Nice To Haves

Customer support experience
Familiarity with developer/technical communities
Basic understanding of AI tools/datasets/building with AI

Responsibilities

Build, moderate, and nurture community spaces (primarily Discord)
Respond to user questions and discussions promptly and professionally
Foster an inclusive environment and maintain relationships with active contributors
Draft and publish announcements, updates, and community posts for large groups
Translate product changes into clear, user-friendly communication
Highlight user projects, wins, and feedback to strengthen community identity
Acknowledge and triage technical questions; escalate clearly to internal teams
Track recurring issues and organize feedback into actionable insights
Maintain logs of inquiries, resolutions, and follow-ups
Support and help organize meetups, hackathons, office hours, and live sessions
Collaborate with external groups (developers, universities, communities) to expand reach
Assist with event promotion, logistics, and post-event engagement
Build simple, repeatable systems to manage community interactions at scale
Identify activity patterns and recommend improvements to tooling and workflows
Work cross-functionally to improve user experience and community health metrics