Digital Communications Specialist

Vertex Inc. • Boston, MA

1d • Hybrid

About The Position

We are seeking a highly motivated and detail-oriented Digital Communications Specialist to join our team. In this role, you will play a key part in managing and executing our digital communication strategies, including social media, website content, and digital campaigns. You will collaborate with cross-functional teams and external partners to ensure the delivery of high-quality, engaging, and impactful digital content that aligns with our brand and business objectives.

Requirements

• Strong experience in digital communications, social media, or a related role.
• Agency experience is an asset.
• Strong organizational skills and attention to detail, with reliable follow through.
• Hands on experience executing social media content.
• Ability to manage multiple workstreams in a fast paced environment.
• Collaborative, responsive, and open to feedback.
• Familiarity with social platforms, content management system (CMS) tools, and basic analytics.
• Clear written and verbal communication skills.
• Experience proofreading various styles of copy and editing for grammar and voice.
• Curious, proactive, and motivated to build a broad digital communications toolkit.
• Ability to work effectively in a global, highly regulated environment.
• Strong written and verbal communication skills in English.
• Flexibility to adapt to changing priorities and manage multiple projects simultaneously.

Responsibilities

• Maintain the social media content calendar, coordinating assets, approvals, and publishing for organic and paid content with a high level of accuracy, consistency, and channel-appropriate voice.
• Support community management and social monitoring, identifying and flagging issues or trends for the broader team.
• Help manage the Vertex web estate, including publishing, and maintaining site inventory.
• Edit content across channels, ensuring accuracy, consistency, and adherence to channel‑specific voice and tone.
• Support paid digital media campaigns by coordinating assets, timelines, and updates with agency partners.
• Coordinate reviews and gather inputs from subject matter experts and stakeholders to ensure timely execution of deliverables.
• Support the regulatory review process by preparing and submitting materials, tracking feedback, and implementing approved changes.
• Help track and compile performance metrics, supporting basic reporting and optimization efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level