Digital Communications Dispatcher Pre-Certified

Hillsborough County Sheriff's Office • Brookings, SD

1d • Onsite

About The Position

Current starting hourly rate is $24.70. Digital Communications Dispatchers possessing a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification will start at 5% above the minimum hourly rate. Receive and direct emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certifications must be obtained during the probationary period.

Requirements

• A high school diploma or possession of a GED certificate.
• Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
• One year of experience receiving, assessing, and dispatching calls for assistance.
• OR A high school diploma or possession of a GED certificate.
• Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
• Two years of experience performing customer service duties.
• OR Successful completion of the Hillsborough County Sheriff’s Office Digital Communications Dispatcher Trainee program.
• Completion of pre-employment testing.
• Attendance at the specified Sheriff's Office work location is required.
• Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment.
• Driving history will be thoroughly reviewed and may be grounds for disqualification.
• No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff’s Office must be covered with an appropriate white, black, or neutral covering.
• No illegal drug sale within lifetime.
• No illegal drug use within the past 36 months.
• No marijuana use within the last 12 months.
• No felony convictions within lifetime.
• No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
• No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
• Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
• Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).

Nice To Haves

• First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certifications must be obtained during the probationary period.

Responsibilities

• Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
• Connect conference calls involving two or more parties to render timely emergency assistance.
• Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
• Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
• Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
• Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests, and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintain records and reports including shift reports and operational logs.
• Perform other related duties as required.

Benefits

• We offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees