Digital Communications Coordinator

Metropolitan Family Services • Chicago, IL

2d • Onsite

About The Position

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! We are now hiring for a full-time Digital Communications Coordinator to join our HQ Team!

Requirements

• Associate’s degree in multimedia communications, journalism, marketing or a related field.
• Required 2-3+ years of experience in marketing/communications or related field.
• Required Experience with Salesforce & Marketing Cloud.
• Experience with Canva
• Bilingual (Spanish).
• Satisfactorily pass all relevant screenings and background checks.
• Ability to travel between agency sites, the Illinois State Capitol in Springfield, and offices of legislators and government officials as needed.
• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Nice To Haves

• Knowledge with SEO, SEM, (Google Analytics, social media advertising).
• Photography and/or videography
• Experience with Adobe Suite

Responsibilities

• Handles social media management, including drafting, scheduling/posting, and engaging, with a focus on balancing variety and volume in support of furthering overall Handles inquires received through MFS’ social platforms.
• Manages Communications Department’s Spout Social (social media) platform.
• Measures, analyzes and reports on MFS social media communications; develops and maximizes the effectiveness of content strategies.
• Provides comprehensive monthly reports using Sprout Social.
• Develops and distributes emails working with the Salesforce/Marketing Cloud and GoFundMePro (fundraising) platforms, in partnership with the Communications Manager.
• Writes and edits compelling, accurate and information-rich content for digital platforms and print collateral.
• Designs elements including graphics, templates, and filters geared toward online assets; assists with print collateral design and touch-up as Monitors news coverage daily and provides bimonthly written reports to the Senior Director of Communications on information/trends relevant to MFS, its communities and the human services sector.
• Acquires and maintains detailed knowledge of MFS programs and Centers, branding, and relevant processes, and stays up to date with Supports general External Affairs communications, working with the Communications team, broader External Affairs department, and staff throughout the agency.
• Attends special events held by the External Affairs Department, providing social media/communications support as needed.
• Other duties as assigned.

Benefits

• Medical Coverage
• Guardian Dental Coverage
• VSP Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree