Digital Communications Associate

IntelliPro Group Inc.•San Jose, CA

20h•$32 - $36•Hybrid

About The Position

The Employee Communications team is seeking a web content manager to serve as Digital Communications Associate. As the key point of contact for content owners and project sponsors from various teams, you will be responsible for the day-to-day management of multiple intranet pages and properties.

Requirements

BA/BS degree in Communications, Marketing or similar field
1-3 years of experience with web content management
Hands-on experience using AI tools, including writing effective prompts and critically evaluating and fact-checking AI output
Strong writing and editing skills and attention to detail
Demonstrated understanding of information architecture, web design and usability best practices
Ability to learn quickly and work independently to successfully manage multiple projects and competing deadlines
Ability to manage cross-functionally, persuade, influence and build relationships to achieve program objectives
Incredible organizational skills and relentless follow through
A passion for operational excellence and commitment to delivering exceptional user experience

Nice To Haves

Experience with Adobe Experience Manager and Adobe Analytics a plus

Responsibilities

Review web content requests and make regular content/video updates to intranet pages and third-party sites, ensuring searchability, accuracy and adherence to design guidelines
Build and maintain relationships with stakeholders including Employee Communications, Employee Experience, IT, and Support
Use approved AI tools (ChatGPT, Claude, Copilot, etc.) to draft, edit, summarize and repurpose intranet content, applying human review to ensure accuracy, tone and brand consistency
Utilize analytical tools and evaluate intranet engagement data to identify key insights and inform content strategies.