Lead Digital Commerce Product Specialist

Boeing•Plano, TX

6d•$173,400 - $234,600•Hybrid

About The Position

Boeing Global Services is seeking a highly motivated Digital Commerce Product Management Specialist to join our Digital Experience & Commerce team. This role focuses on leading the definition, development, approval, and introduction of new online product features and functionality. The specialist will oversee the evaluation of business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive environment. They will apply industry knowledge and identify company product capabilities and service offerings with in-depth analysis of market position to create and expand the portfolio of products and solution alternatives. The role advises on product development to create products and validates early product definitions with customers, overseeing the formulation of product strategies and identification of new product opportunities. Additionally, they lead the development of product plans designed to address customer needs and/or expand market share.

Requirements

5+ years of Digital Experience & Commerce Product Management/Ownership experience
Intrinsic passion for Digital Experience & Commerce and awareness of best practices and trends
Experience with articulating and implementing strategy-to-action plans
Excellent written, verbal, and presentation communication skills.

Nice To Haves

Experience with Order Management Systems (OMS), order lifecycle processes, fulfillment orchestration, returns, and refunds.
Demonstrated experience designing and delivering cart/checkout experiences, payment integrations, and reducing cart abandonment.
Familiarity with payments, tokenization, PCI considerations, fraud detection, SCA/PSD2, and checkout security best practices.
SAFe and Agile product development experience.
Knowledge of web design
Web analytics experience and understanding a plus (Adobe Analytics (Preferred), Google Analytics)
Experience in JIRA, ADO, Confluence, and other Project Management & documentation tools.
Strong strategic, analytical and critical thinking skills

Responsibilities

Defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle.
Collaborating with a wide range of people to identify and define customer needs, develop the product vision, roadmap, and features required to meet these needs.
Understanding customer needs and ensuring product completeness, with particular attention to seamless cart and checkout experiences and robust order lifecycle management.
Planning and supporting the implementation, communication, and change efforts in the roll out and enhancement of Commerce products, including cart/checkout optimizations, payment integrations, and order orchestration.
Developing and implementing strategic plans for Digital Experience & Commerce product families, to include new capabilities, enhance features, and eliminate issues.
Leveraging SAFe and agile methodologies, leading the development and writing of epics and features, and presenting the product vision and approving objectives.
Leading the prioritization process for all new functionality, concepts, changes, and enhancements.
Defining releases and program increments.
Communicating product information to business owners, customers, and stakeholders.
Representing business owners and stakeholders in the agile development process.
Working with design and architecture teams to create user interface wireframes, mockups, and prototypes.
Proactively managing and prioritizing a backlog according to business value, complexity, and expectations.
Coordinating with key partners and stakeholders to understand their business models and goals and leading the definition of business requirements, content, and features.
Researching and analyzing industry trends and competitive information.
Collaborating with project teams to define Digital Experience & Commerce product strategy.
Collaborating and building productive working relationships with internal business partners.