Digital Commerce & Marketplace Specialist

Superior Communications•Baldwin Park, CA

2d•$28 - $34•Onsite

About The Position

Superior Communications is looking for a Digital Commerce & Marketplace Specialist for our Baldwin Park, California location. The Digital Commerce & Marketplace Specialist will support and grow our ecommerce and marketplace initiatives, with a primary focus on Amazon. This role combines marketplace operations, digital merchandising, reporting, promotional execution, and data-driven ecommerce strategy. The ideal candidate is analytical, collaborative, and creatively driven; capable of managing day-to-day marketplace operations while also identifying opportunities to improve product visibility, customer engagement, operational efficiency, and overall marketplace growth. This position works closely with our internal Marketing, Procurement, Warehouse, IT, and external marketplace support contacts to support operational excellence and drive ecommerce performance.

Requirements

Experience working with Amazon Seller Central and ecommerce marketplace platforms, including marketplace management, listing optimization, and operational support.
Experience with Amazon A+ Content, storefront management, digital merchandising, and marketplace content optimization.
Amazon advertising or PPC experience
Deep understanding of ecommerce performance metrics and marketplace analytics, with the ability to identify trends, uncover growth opportunities, and drive data-informed business decisions.
Self-motivated and highly organized, with the ability to manage multiple priorities and drive tasks to completion
Creative problem-solver with strong written and verbal communication skills, attention to detail, and the ability to collaborate effectively
Proficiency in Microsoft Excel and Google Sheets
Ability to work cross-functionally in a fast-paced environment
Inventory coordination and reporting experience
Familiarity with ecommerce backend systems and operational workflows
Bachelor’s degree
3-5 years of experience in digital commerce and marketplace platforms

Responsibilities

Monitor and maintain Amazon account health across multiple marketplace accounts
Investigate and resolve listing, compliance, and account-related issues
Maintain seller feedback and assist with customer review-related cases
Handle Amazon infringement and unauthorized seller cases as needed
Support ongoing marketplace operational tasks and troubleshooting
Partner closely with Marketing, Procurement, Customer Service, warehouse teams, IT, and external marketplace support contacts
Participate in recurring operational, promotional, and roadmap meetings
Support ongoing process improvements and operational efficiencies
Contribute to a collaborative, solution-oriented team environment
Present marketplace insights, recommendations, and performance trends to internal stakeholders as needed
Generate and analyze advertising and marketplace performance reports and translate insights from the data into actionable recommendations related to promotions, advertising strategy, inventory planning, content optimization, and product visibility
Download, maintain, and organize marketplace and inventory data
Analyze sales, inventory, advertising, and marketplace performance trends to identify opportunities and risks
Monitor inventory replenishment needs and marketplace SKU performance
Monitor keyword trends, traffic performance, customer behavior, and competitor activity to support marketplace growth initiatives
Proactively identify underperforming areas and recommend solutions that improve conversion, traffic, and revenue performance
Monitor and optimize Amazon advertising campaign performance
Assist with promotional planning and execution for marketplace listings
Coordinate promotion details with the Marketing team, including SKU lists, campaign timing, and discount structures
Submit advertising invoices and related reporting to internal teams
Contribute ideas for ongoing campaigns, marketplace initiatives, and digital growth opportunities
Create and maintain Amazon product listings
Coordinate with the Marketing team on listing content, updates, approvals, and marketplace execution
Support Amazon storefront and webstore operations
Ensure listings meet marketplace standards and compliance requirements
Support A+ Content, digital merchandising initiatives, listing enhancements, and content optimization efforts
Help identify opportunities to improve listing quality, customer engagement, and overall marketplace presentation
Coordinate Amazon inventory transfers and FBA shipment processes
Create shipment labels and coordinate fulfillment requests with warehouse teams
Work with Procurement team on purchase order requests related to Amazon operations
Coordinate inventory-related communication with Procurement team and other pertinent internal teams
Monitor inventory trends and communicate potential risks or replenishment opportunities
Provide customer support for Amazon marketplace customers with clear written communication skills
Respond to customer inquiries, order issues, and account-related cases
Coordinate with management to resolve escalated issues
Work with IT, backend support teams, and marketplace support contacts to troubleshoot operational or system-related issues
Support process improvements that enhance operational efficiency and customer experience