Digital Collections Analyst

Avispa Technology•Louisville, KY

7d•Hybrid

About The Position

A leading digital streaming network seeks a Digital Collections Analyst to manage collection activities across a large portfolio of accounts receivable balances, ensure timely cash collections, resolve billing discrepancies, and reduce delinquency. This role partners closely with Billing, Sales, Client Services, Cash Application, and other internal stakeholders to investigate issues, improve collections performance, and support critical Order-to-Cash initiatives. The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced environment requiring strong communication and relationship-building skills.

Requirements

3 years of experience in collections, accounts receivable, Order-to-Cash operations, credit analysis, or a similar financial role.
General understanding of accounting principles and accounts receivable processes.
Advanced proficiency in Microsoft Excel, including experience with Pivot Tables and VLOOKUPs, along with strong Microsoft Word skills.
Excellent verbal, written, and presentation skills, including the ability to communicate findings and deliver reports to senior leadership.
Experience supporting cash application activities, account reconciliations, dispute resolution, and collections processes.

Nice To Haves

Experience reviewing credit applications and monitoring customer payment patterns is preferred.
Experience within digital media, entertainment, or subscription-based industries is preferred.
Experience with Oracle is preferred, with candidates from organizations utilizing Oracle-based financial systems viewed favorably.

Responsibilities

Manage a $100M+ Digital Collections portfolio, driving collections activities, resolving account discrepancies, following up on aged receivables, meeting cash collection targets (DSO, aging, overdue metrics), escalating payment trend concerns, and partnering with management to support accurate cash forecasting.
Investigate and resolve customer billing disputes and collection issues by collaborating with Client Services, Sales, Billing Analysts, Cash Application, and other cross-functional teams; support rebilling activities, account reconciliations, unapplied cash resolution, and collection-related special projects.
Respond to customer requests by providing statements, invoice copies, backup documentation, reconciliations, remittance support, and other account-related information to ensure timely issue resolution and positive customer relationships.
Support credit and cash application processes by reviewing credit applications, evaluating credit lines and payment patterns, establishing credit files, coordinating with external payment vetting services, preparing digital refund requests, and assisting with collection activities by providing account information and documentation.
Contribute to OTC initiatives and continuous improvement efforts by reconciling unidentified cash receipts and credits, supporting discrepant reporting and aged transaction reconciliations, updating operational reports, and performing additional projects and duties assigned by management.