Digital/Cards Specialist

AIR ACADEMY•Colorado Springs, CO

16h•$19 - $22•Hybrid

About The Position

Join our Air Academy Credit Union (AACU) team! We are seeking an experienced Digital/Cards Specialist to join us at our corporate location in Colorado Springs. The ideal candidate is self-motivated, organized, detail-oriented, and an effective communicator. If you're passionate about helping others and thrive in a dynamic team environment, we'd love to hear from you. Apply now to be a part of our AACU family! Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $815 million and over 43,000 members, we walk alongside members on their financial journey, whether that’s getting back on their feet or moving on to a new chapter. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Requirements

Proficient in conveying ideas clearly and effectively through written documents and verbal interactions.
Capable of analyzing complex issues, identifying root causes, and implementing effective solutions.
Skilled at maintaining composure and efficiency under pressure, ensuring tasks are completed accurately and on time.
Experienced in resolving conflicts and diffusing tense situations through effective communication.
Demonstrates sound judgment and adherence to organizational policies and procedures when making decisions.

Responsibilities

Acts as subject matter expert for employees and members on Digital and Cards systems and services, including but not limited to; Q2 Online/Mobile banking platform, Quicken, IPay, ProPay, Velera, Zelle, Visa debit card and credit card systems.
Problem solving and critical thinking skills to dig into and report issues to resolve or improve employee and member experience.
Coordinates with the Training Department to ensure changes/updates are added to training material and communicated to staff.
Communicate and work with Branches and Contact Center for regular updates on common themes in service deficiencies, areas of improvement, and training opportunities to ensure clear understanding of services.
Thoroughly test systems for upgrades and fixes and coordinate with testers to obtain feedback.
Urgency to answer employee and members via calls, email, or messages and provide best in class service every time.
Process fraud, lost, stolen, and compromise alerts and contact members when necessary.