Digital Campaign Strategist & Project Manager (Ongoing Opportunity)

Feathr•Gainesville, FL

4d•Remote

About The Position

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place. This is an evergreen posting, meaning we keep it open year-round to build a pipeline of qualified candidates rather than for one specific open role. There may not be an immediate opening today, but we review applications on a rolling basis. So if this is a role you're excited for and you're interested in working for Feathr, and want to be considered for future opportunities, we'd love to see your application! Response times may be longer than for actively hiring roles– thank you for your patience. As a Digital Campaign Strategist & Project Manager, you will act as the primary marketing lead and project manager for Feathr Managed Services customers, ensuring the successful execution of digital marketing campaigns using the Feathr platform. You will collaborate closely with contracted Campaign Managers, external agencies, and internal teams to drive results. Reporting to the Team Manager on the Managed Services team, your role combines strategic oversight and hands-on project management, ensuring customer marketing objectives are met and campaigns are delivered on time and on budget.

Requirements

1+ years of experience in developing, managing, or planning marketing campaigns
3+ years of experience in a full-time strategic customer-relationship management position
1+ years of experience in account management or project management
Proficiency with software and digital marketing tools
Effective Communication & Presentation: Strong presentation skills, with the ability to explain complex digital marketing concepts and provide clear recommendations to customers.
Delegation & Leadership: Skilled at assessing critical tasks and effectively delegating work to external team members to ensure deadlines are met.
Advanced Prioritization & Project Management: Ability to identify critical tasks that directly impact deadlines and campaign objectives, ensuring projects are executed efficiently and on time.
Customer Feedback Integration: Actively gather and communicate customer feedback to internal teams to help improve products and services.
Problem-Solving & Adaptability: Ability to address challenges and adapt to evolving customer needs, adjusting strategies as necessary.
Continuous Learning: Commitment to staying current with digital marketing trends, emerging technologies, and best practices.
Relationship Management: Proven ability to build and maintain strong customer relationships, leading to renewals and high levels of customer satisfaction.

Responsibilities

Develop and oversee the implementation of annual Feathr marketing plans for customers, aligning with their goals, target audiences, and budget. You will use tools like Planhat, Google Suite and Salesforce to stay organized and meet deadlines, while maintaining proactive communication with customers on any shifts.
Lead and delegate key deliverables, including design assets, campaign launches, and marketing performance reports, in collaboration with external agencies and contracted employees.
Work closely with the Account Management team on Customer Success to ensure high retention rates by identifying upsell opportunities and proactive retention strategies.
Share key observations and trends from customer campaigns with internal teams and leadership to enhance the overall customer experience.
Stay up-to-date on industry trends, digital marketing best practices, and the Feathr platform through regular participation in support/product meetings, industry research, and professional development.