Digital Business Analyst I, Subscription & Billing Services

Caterpillar Inc.•Peoria, IL

22h•Onsite

About The Position

Caterpillar is looking for a Digital Business Analyst to join the Cat Digital Subscription and Billing Services digital product management team. In this role, you will be an advocate and problem solver for dealer users and cross-industry business verticals. Through collaboration with our business partners, as well as peer product and engineering teams, you will guide digital experiences that both transform and simplify our dealers’ day to day work, as well as how they interact with the Cat brand, products, and services. This will be accomplished by first seeking to understand our users’ needs and workflow, our business objectives, as well as our subscription and billing product vision. You will then bridge strategic digital needs and technical teams by translating them into actionable, unambiguous and technically feasible requirements with acceptance criteria.

Requirements

Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Working knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Working knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Typically a four-year Bachelor’s degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
Experience in digital product management, user experience, user research, digital strategy, or related function (2+ years)
Mandatory domain expertise in subscription and billing software, including catalog management, revenue models and financial reporting.
Superb communication, presentation, storytelling, interpersonal, and analytical skills
Ability to work well within multiples teams including business/commercial partners, cross- product portfolio, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
Strong accountability, planning, and organizational skills
Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
Experience working in an Agile environment while simultaneously managing multiple priorities
Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Displayed understanding of common and emerging UX and user research methodologies/artifacts
Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization
Professional experience with heavy equipment technology solutions, business applications, and/or fleet management.

Responsibilities

Maximize the value of the product through strong partnership with product owners, business partners and engineering, utilizing deep domain expertise to create and maintain a detailed product backlog
Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
Product manage components of complex, cross product initiatives with high value to the organization, through backlog planning, scope validation, impact analysis, functional requirements identification and documentation of epics and features
Build tight collaboration and understanding of stakeholder needs and business goals across impacted products – at times facilitating process modeling and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired user requirements/experiences.
Lead detailed definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains, including facilitation of wireframe creation
Define user acceptance test criteria as direct input to testing plans, conduct and/or coordinate business acceptance testing and sign-off to ensure epic and features are delivered according to agreed-upon business expectations