Subscription Services Representative

Everpure•Santa Clara, CA

11h•Onsite

About The Position

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process. Your ability to drive business process, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

Requirements

Bachelor’s degree or equivalent
2+ years prior subscription sales role
2+ years prior customer service experience
Strong interpersonal skills / team player
High integrity, ethics and humility
Ability to build and maintain credibility with all cross functional teams
Industry knowledge preferred
Highly organized / strong time management skills
Excellent written and oral communication skills
Self-starter and ambitiously pursues improvement
Solid Salesforce aptitude
Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
Organizational and follow up skills, problem solving and analytical skills
Desire to grow with Pure Storage
Proven track record of success
Must be willing and able to work in an open office, team environment
Must be eligible to work in the United States of America

Nice To Haves

Inventory/installed base management experience is a plus

Responsibilities

Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with EverPure (formerly known as Pure Storage)
Effectively communicate company messages, value propositions, etc. verbally and in writing
Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
Accountable for reviewing and validating installed base reports
Manage existing programs to maximize company revenue and resolve customer-related contract issues
Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
Responsible for managing an assigned quota
Goal is to optimize renewal rate, attach rate and term
Quote all subscription renewal opportunities for assigned territory
Develop overall renewal strategy and process for assigned territory
Manage & forecast the subscription pipeline for territory
Create programs with Marketing Manager to proactively encourage renewal activity with partners
Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
Track all activity in Salesforce