Subscription Services Manager - Remote US

Neat•Independence, KS

1d•$60,000 - $70,000•Remote

About The Position

To support Neat’s rapid growth and ensure the operational excellence of our recurring business, we are seeking a Subscription Services Manager. This is a critical back-end operational role focused on data hygiene, reporting, and the seamless execution of our subscription lifecycle. Unlike a frontline sales role, this position is the engine behind our renewal process. You will be responsible for the "sales-adjacent" motion of managing all subscription services—including renewals, NaaS orders, and Pulse subscriptions. Reporting to the Operations team, you will serve as a vital link between our internal Sales and Channel teams and our external partners and distributors. In this role, you will have responsibility for: Managing all subscription services, including the end-to-end processing of renewals, NaaS orders, and Pulse subscriptions. Executing heavy reporting and data analysis within Salesforce and NetSuite to ensure total accuracy in our subscription records. Driving a proactive renewal motion, identifying upcoming expiries and coordinating with internal teams to ensure no service interruptions. Maintaining high standards of data hygiene, auditing records to ensure the integrity of our back-end operations. Collaborating across functions, acting as a key point of contact for the Sales, Channel, and Operations teams. Supporting external partners and distributors by providing clarity on subscription status and processing requirements. Navigating ambiguity by helping to define and iterate on evolving processes as Neat continues to scale. You Are: Detail-oriented. You thrive on the "small tasks" and understand that precision in data is what allows a global company to function. A master of priorities. You are comfortable managing multiple tasks simultaneously in a fast-paced environment where priorities can shift quickly. Coachable. You are a quick learner who takes full ownership of your work once trained. Analytically minded. You enjoy digging into CRM data and using Excel to find answers and generate insights. Comfortable with the "gray area". You don’t need a rigid manual to succeed; you are happy to help build the process as you go. A proactive communicator. You keep internal teams informed and ensure external partners feel supported.

Requirements

CRM Experience: Proficiency with Salesforce and/or NetSuite is required.
Strong Excel Skills: You must be comfortable with VLOOKUPs and basic formulas to manage large datasets.
Relevant Experience: Ideally 2-3 years of experience in an operations, renewals, or data-centric role. We value flexibility and a "growth mindset" over long-term rigid habits.
Flexibility: A background that shows the ability to wear multiple hats and pivot between different functions.

Nice To Haves

Partner Knowledge: Experience working with partners or resellers is a significant plus but not required.

Responsibilities

Managing all subscription services, including the end-to-end processing of renewals, NaaS orders, and Pulse subscriptions.
Executing heavy reporting and data analysis within Salesforce and NetSuite to ensure total accuracy in our subscription records.
Driving a proactive renewal motion, identifying upcoming expiries and coordinating with internal teams to ensure no service interruptions.
Maintaining high standards of data hygiene, auditing records to ensure the integrity of our back-end operations.
Collaborating across functions, acting as a key point of contact for the Sales, Channel, and Operations teams.
Supporting external partners and distributors by providing clarity on subscription status and processing requirements.
Navigating ambiguity by helping to define and iterate on evolving processes as Neat continues to scale.