Digital Branch Manager

North Star Community Credit Union•Minot, ND

10d•$0 - $70,174•Onsite

About The Position

The Digital Branch Manager directs the daily operations of North Star Community Credit Union's Digital Branch and serves as the leader of the Credit Union's digital member experience. This position oversees digital service delivery, electronic account services, digital banking support, electronic lending activities, and member issue resolution while ensuring operational excellence, regulatory compliance, and consistent service quality across all digital channels.

Requirements

Three to five years of leadership experience in financial services, digital banking, contact center operations, retail banking, or a related field.
Strong coaching, leadership, and employee development skills.
Experience managing performance, service standards, and operational goals.
Knowledge of consumer lending, deposit products, and digital banking services.
Excellent communication, problem-solving, and relationship-building abilities.
A commitment to employee engagement, continuous improvement, and exceptional member service.

Responsibilities

Coach, mentor, and develop a high-performing Digital Services team committed to delivering exceptional member experiences.
Foster a culture of accountability, collaboration, engagement, and continuous improvement.
Establish clear expectations and support employees in achieving individual and team goals.
Recognize accomplishments and create opportunities for professional growth.
Ensure members receive timely, accurate, and professional service across all digital channels.
Support the resolution of complex member concerns and service requests.
Promote a consultative approach that identifies member needs and connects them with the right solutions.
Champion North Star's commitment to delivering world-class member experiences.
Oversee Digital Branch operations, service levels, productivity, quality, and performance metrics.
Manage digital account opening, electronic account services, digital banking support, and electronic lending activities.
Identify opportunities to improve processes, technology utilization, and service delivery.
Ensure compliance with Credit Union policies, procedures, regulations, and internal controls.
Champion North Star's digital-first service strategy.
Partner with leaders throughout the organization to enhance member experiences and operational effectiveness.
Support innovative solutions that improve convenience, accessibility, and engagement for members.
Help position North Star as a leader in digital member service.