Branch Manager - Hillsdale Branch

American 1 Credit Union•Hillsdale Township, MI

3h•$0 - $76,485•Onsite

About The Position

The Branch Manager is responsible for leading and inspiring others to deliver the best member experience aligned with our mission. They are responsible for maintaining day-to-day operational excellence of a full-service branch office, including hiring and retention strategy, employee development, lending and product sales coaching, member growth, and expense control. The Branch Manager is dedicated to working with the entire management team to create and sustain a culture that is filled with people who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve. The Branch Manager works collaboratively to ensure that our team is optimally engaged and fulfilled in their work and, as a result, the member’s experience is superior, and goals are achieved.

Requirements

Bachelor’s degree preferred
2 years previous management experience required

Nice To Haves

Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information

Responsibilities

Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Lead and coach a high-performing team. This includes hiring, training, developing, and performance management. Effectively uses people analyzer to find right people, right seats.
Team Collaboration: Collaborate with the Regional Manager in all discussions relevant to the American 1 culture, branch operation processes and overall member experience. Participates in executing strategy for credit union’s short- and long-term goals and objectives and communicates such goals and objectives to their team.
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
Accountability Measurement and Coaching: Ensures branch goals and performance are aligned with regional scorecard and organization business plan. Conducts regular observations and monitors accountability to sales program and works on improvement coaching plans for the branch team. Monitors branch benchmark goals for membership, lending and product growth and coaches for success and reports to Regional Manager. Ensure adequate team coverage to meet the service level needs of the membership, resolve member requests, questions and escalations in a timely manner.
Employee Recruitment and Retention: Ensures that their branch is staffed with team members that are engaged and fulfilled in their work, embrace and demonstrate our core values, properly trained and receiving regular feedback on performance.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Branch Expense Control: Committed to controlling branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings and more. Oversees branch scheduling to ensure appropriate coverage at peak times.
Core Process, Policy and Procedure Review and Recommendations: Responsible for following and coaching to all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a representative of the credit union and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies and schools.
Lead, Manage, Accountability
Branch hiring, training, developing, and performance management
Compliance of credit union policies and processes, sales, and service metrics
Monitor, Manage, and Impact Branch scorecard performance to provide growth in all institution products and services while member service standards always followed
Expense Management