Digital Bill Payments - Product Delivery Senior Associate
JPMorgan Chase & Co.•Tampa, FL
•$99,750 - $155,000
About The Position
As a Senior Associate within the Digital Bill Payment team, you will support strategic product initiatives, operational processes, client onboarding activities, risk and control obligations, and production issue management. You will work closely with product managers, technology teams, implementation teams, vendors, and clients to help deliver reliable payment solutions and a strong client experience.
Requirements
- 3+ years or relevant experience.
- Bachelor's degree or equivalent experience.
- Experience supporting payment, treasury services, fintech, or financial services operations.
- Strong analytical, problem-solving, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Experience working with cross-functional stakeholders.
- Proficiency with Excel, PowerPoint, and data analysis tools.
Nice To Haves
- Experience with Digital Bill Payment, receivables, merchant acquiring, or payment processing.
- Knowledge of operational risk and controls frameworks.
- Experience supporting vendor management and client implementations.
- Familiarity with Agile delivery methodologies and Jira.
Responsibilities
- Support day-to-day Digital Bill Payment platform operations and production support activities.
- Coordinate client onboarding, implementations, and change management efforts.
- Analyze operational incidents, identify root causes, and drive remediation activities.
- Perform monthly billing reconciliation process.
- Monitor key performance metrics, dashboards, and service-level objectives.
- Partner with technology, implementation, and vendor teams to resolve issues and improve processes.
- Prepare executive summaries, business review materials, and management reporting.
- Support governance activities, risk assessments, controls testing, and audit requests.
- Document business processes, requirements, and operational procedures.
- Assist with pricing analysis, client financial reviews, and business case development.
- Contribute to product enhancements and process improvement initiatives.
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Senior
