Digital Banking Systems Support Analyst

Kearny Bank•Fairfield, NJ

22h•Onsite

About The Position

The Digital Banking Systems Support Analyst supports the Bank's digital banking technology platforms. This role ensures reliable system performance, issue resolution, platform administration, and operational support for internal users. The position serves as a key liaison between business units and technology vendors to support platform functionality, enhancements, and ongoing system performance.

Requirements

High school diploma or equivalent required
Minimum of 2 years of banking operations, digital banking, platform support, systems support, or related experience required.
Experience supporting Fiserv Premier required.
Proficiency in Microsoft Office applications including SharePoint required.
Strong attention to detail.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor's degree in related field preferred.
Experience supporting digital banking technology core system preferred.
Experience managing vendor relationships and third-party support cases preferred.
Experience assisting with system testing, platform upgrades, and change management activities.

Responsibilities

Support assigned digital banking and related banking technology platforms, including system configuration changes, account research, and issue resolution.
Support platform configuration, administration, and issue tracking for assigned systems.
Manage support tickets and work with vendors (such as Fiserv, Glia and Q2) to resolve system issues and service requests.
Handle routine and complex support issues and operational requests, utilizing sound judgment to involve vendors and internal stakeholders when necessary to achieve resolution.
Maintain detailed procedures, system documentation, and operational records.
Partner with internal teams to identify, troubleshoot, and resolve operational and system-related issues.
Escalate system outages and critical issues impacting internal users and the availability, functionality, or performance of digital banking platforms.
Support audit, compliance, risk management, and information security requests related to assigned platforms.
Manage and communicate vendor releases, platform enhancements, and system changes.
Coordinate implementation activities and communicate the operational impact of significant updates.
Assist with the testing, validation, and implementation of platform updates, enhancements, and system changes.
Support test environments where new products, services, integrations, and enhancements are evaluated prior to production deployment.
Collaborate with vendors and internal stakeholders to support platform improvements and enhancement opportunities.