Digital Banking Specialist II

Orrstown Bank • York Township, PA

1d

About The Position

The primary role of the Digital Banking Specialist II is to provide electronic banking support to both internal and external clients. The Digital Banking Specialist II provides sales and client support through Digital platforms and initiatives. This role involves processing electronic applications for online account openings and loan originations, managing secure messages, and troubleshooting digital products and services. Additionally, the specialist handles new Business Online Banking and Q2 Business Set-ups, completes maintenance requests, and processes client updates. The position also supports Client Care Center Specialists by resolving inquiries received through various channels, promoting bank products, and processing reports. A key responsibility includes understanding and adhering to the Bank's BSA/AML Policy, reporting suspicious activity immediately. The role also involves contributing ideas for process and product improvement.

Requirements

• High school diploma or equivalent
• Two (2) years of prior banking experience
• Demonstrated service levels and sales ability
• Solid banking background
• Thorough knowledge of core banking systems, products, services, practices, and regulations
• Impressive reading, verbal, and written communication skills
• Interpersonal relations skills
• Problem-solving skills
• Multi-tasking skills
• Computer skills
• Working knowledge of Microsoft Office
• Confident working with internet browsers such as Internet Explorer, Chrome, Firefox, and Safari
• Ability to efficiently work in a fast-paced, goal-oriented, and competitive environment
• Passionate about client service
• Outstanding communications and relationship management skills
• Friendly and personable demeanor
• Natural interest in helping/supporting others
• Must be bondable

Nice To Haves

• Bachelor’s degree in a related field may substitute for experience

Responsibilities

• Provide electronic banking support to internal and external clients.
• Offer sales and client support through Digital platforms and initiatives.
• Process all electronic applications for online deposit account openings.
• Research, reply to, and process all secure messages submitted through the online banking platform.
• Support incoming calls, emails, voicemails, live chats, and secure messages to resolve inquiries.
• Maintain thorough knowledge of financial products and services to broaden and deepen client relationships.
• Troubleshoot all Orrstown digital products and services.
• Process new Business Online Banking and Q2 Business Set-ups.
• Complete maintenance requests for retail and business online banking clients.
• Process electronic applications for online loan originations.
• Recognize lending needs and other banking needs during onboarding conversations.
• Process client updates as needed within the digital systems.
• Support Client Care Center Specialists by fielding and resolving client inquiries.
• Promote additional bank products and services.
• Process various reports.
• Understand and follow the Bank’s BSA/AML Policy, reporting suspicious activity immediately.
• Communicate thoughts and ideas related to the continual improvement of processes, products, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED