Digital Banking Officer II

Bank of Guam•San Francisco, CA

7d•Onsite

About The Position

The Digital Banking Officer II plays a key role in supporting deposit growth by enabling commercial and consumer clients to effectively adopt and use TASI® Bank’s digital banking and cash management solutions. This role serves as a frontline resource for digital deposit services, ensuring products are implemented correctly, function reliably, and meet client expectations. As TASI® Bank continues its strategic growth from approximately $700 million toward $1 billion in assets, digital banking is a critical lever. Success in this role ensures that deposit relationships scale smoothly through technology that works, is secure, and is fully integrated into clients’ day-to-day operations. This is not just technical support — it is client enablement, execution, and ownership.

Requirements

3–5 years of experience in digital banking, deposit operations, cash management, or a related banking role
Working knowledge of digital banking platforms and payment systems (e.g., ACH, RDC, bill pay, positive pay)
Strong understanding of bank deposit products and operational workflows
Ability to troubleshoot issues, manage priorities, and work independently
Strong communication skills and comfort working directly with clients

Nice To Haves

Bachelor’s degree in Business, Finance, Information Systems, or equivalent professional experience
Knowledge of NACHA rules and electronic payments regulations
Experience supporting commercial digital banking or cash management clients
Familiarity with CRM or ticketing systems used for client support

Responsibilities

Supporting business and consumer clients with the setup, onboarding, and ongoing use of digital banking and cash management services
Acting as a primary point of contact for digital deposit services, including online banking, mobile banking, ACH, RDC, bill pay, positive pay, and related tools
Partnering with Relationship Managers, Deposit Operations, and Digital Banking leadership to support commercial deposit relationships
Helping clients understand, adopt, and effectively use digital deposit products aligned with their operational needs
Processing, creating, and maintaining digital banking user profiles and access controls for new and existing accounts
Troubleshooting digital banking issues and coordinating resolutions with internal teams and third-party vendors (e.g., Q2, Ensenta, iPay)
Supporting testing, rollout, and adoption of new digital features, enhancements, and releases
Monitoring digital activity, enrollment, and usage metrics to help identify opportunities for improvement or increased adoption
Ensuring documentation, procedures, and configurations meet operational, regulatory, and security requirements
Own and manage client and internal digital banking requests through the Bank’s CRM and ticketing systems, providing clear communication and timely updates through issue resolution