Digital Banking and IT Coordinator - McPherson-Main

Peoples Bank and Trust•McPherson, KS

2d•Onsite

About The Position

The Digital Banking and IT Coordinator supports the Bank’s Digital Banking Program, Information Security Program, and IT Governance Program through coordination, documentation, communication, tracking, and administrative support. This position assists with organizing technology initiatives, digital banking services, regulatory documentation, IT projects, and governance activities. This position works closely with the IT Director and other departments to help keep projects, program requirements, reports, and documentation organized, current, and moving forward. This position is coordination-focused and does not perform technical system administration, cybersecurity operations, Information Security Officer responsibilities, or final approval of technology or governance decisions.

Requirements

Knowledge of Digital Banking Platforms, banking operations, Microsoft 365, SharePoint, Microsoft Excel, project coordination
Advanced computer literacy required
Strong written and verbal communication skills
Social and interpersonal skills
Ability to solve problems
Attention to detail
Self-motivation
Ability to consistently follow through on tasks
Problem-solving
Organized
Analytical
Customer relationship building
Ability to multitask
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use their hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee may occasionally lift and/or move up to 25 pounds (unassisted), as well as stand or sit for long periods of time
Ability to deal with a variety of variables under only standardization
Strong numeric capabilities; ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.
Ability to read, analyze, and interpret documents.
Ability to communicate clearly.

Nice To Haves

Bachelor’s degree in Business Administration, Information Systems, Project Management, Finance, Marketing, or related field preferred
Preferred knowledge of FFIEC Guidelines, GLBA, and KnowBe4
Banking experience preferred
Digital Banking product experience preferred
Project coordination experience preferred
Regulatory or compliance documentation experience preferred

Responsibilities

Coordinate and administer the Bank’s digital banking services to ensure products, services, and customer-facing technology solutions are effectively implemented, maintained, communicated, and continuously improved
Coordinate digital banking implementations, upgrades, and enhancements
Coordinate online banking, mobile banking, bill pay, mobile deposit, digital account opening, debit card controls, eStatements, and any other digital program
Coordinate user acceptance testing (UAT)
Maintain procedures and documentation
Facilitate employee training related to digital banking products
Coordinate customer communications with the Marketing Department
Monitor adoption and usage metrics
Coordinate employee training
Coordinate website updates, testing, and enhancement requests
Maintain annual Information Security program calendar
Facilitate annual Information Security risk assessments
Coordinate annual policy reviews and approvals
Maintain Information Security Program records, documentation, and supporting materials
Track findings, recommendations, and remediation activities to support risk management efforts
Coordinate penetration testing, vulnerability assessments, and related follow-up activities
Coordinate disaster recovery testing and tabletop simulations
Collect, organize, and maintain documentation supporting regulatory, audit, and compliance requirements
Prepare reports and materials for Executive Leadership Team and Board of Directors
Serve as a liaison for examiner, auditor, and regulatory documentation requests
Support the maintenance of Information Security dashboards and metrics
Monitor program deadlines, track action items, and follow up to ensure timely completion of assigned activities
Maintain IT governance documentation, records, and supporting materials
Facilitate the review, approval, and maintenance of IT policies and procedures
Coordinate annual vendor governance and due diligence activities
Track software licensing agreements, maintenance contracts, and renewal schedules
Support and coordinate IT audits, regulatory examinations, and related documentation requests
Maintain technology inventories and governance records to support operational and compliance requirements
Organize IT strategic planning documentation
Monitor governance action items and follow up to ensure timely completion
Coordinate change management documentation and recordkeeping activities
Assist with preparing governance dashboards, management reports, and executive reporting materials
Maintain committee records, meeting minutes, agendas, and supporting documentation
Maintain the IT project portfolio and project records
Monitor project schedules, milestones, deliverables, and progress updates
Facilitate project meetings
Maintain project plans, documentation, and supporting materials
Coordinate project communications
Prepare project status reports
Support departments with technology implementations, conversions, and related initiatives
Administer and schedule employee security awareness training programs
Coordinate phishing simulations and security awareness campaigns
Track training participation, completion rates, and program effectiveness metrics
Prepare management reports for review
Coordinate annual security awareness training for the Board of Directors
Maintain user assignments, groups, and training enrollments within the platform
Manage new employee enrollment and onboarding within the security awareness program
Coordinate website updates and content changes in partnership with the Marketing Department
Maintain accurate and current information regarding the Bank’s products, services, and offerings
Coordinate the publication of fraud alerts and security notices
Maintain branch location, contact, and operational information on the website
Perform website testing and quality assurance activities following updates, enhancements, and content changes
Various other duties as assigned