Digital Banker

Ambank Company•Sioux Center, IA

About The Position

For over 50 years, American State Bank has been committed to providing customers with high-quality products and exceptional customer service. The bank aims to ensure customers have adequate tools to successfully manage their financial health. It is a family-owned and family-oriented institution that encourages flexibility for a healthy work-life balance. The bank employs individuals who exemplify a professional, yet fun culture and is invested in its communities, taking pride in volunteering and showing support. This position will be responsible for executing and deploying ASB’s digital banking services with and to customers. To be successful in this role, you will need to maintain a well-developed knowledge of bank products and services offered and demonstrate sound judgment and decision-making skills. This position will be expected to collaborate well with other bank departments to enhance the overall customer experience.

Requirements

Bachelor’s degree from a four-year university or equivalent in a related field
Banking for financial services experience preferred
Verbally communicate and write effectively to customers and co-workers
Ability to multitask and work on a variety of projects and with customers throughout the day
Willing to undertake challenging tasks and provide solutions for complex problems
Self-motivated and be able to work independently as well as collaboratively
Must have strong business acumen to understand customer needs

Responsibilities

Ensure remarkable customer experiences in our digital and remote service channels to all digital customers and communicating effectively features and benefits of bank services as well as training end-users
Execute and support new and existing products and services within the bank and digital offerings
Responsible for servicing and maintaining a variety of online business services relationships including online business banking support, ACH, electronic payments etc.
Provide resolution for issues received for business and consumer customers via phone, email, face-to-face, or other communications in a professional, timely and accurate manner and communicate service related issues to responsible officers
Develop an intimate understanding of customer needs and building solutions to meet these needs and assist in customer development
Sell our deposit, payment, digital and banking services and accounts to customers