Digital Area Service Manager

CFO Trane U.S. -CFO•Columbus, OH

1d•Hybrid

About The Position

Trane is hiring a Digital Services Area Service Manager to join their team. This role is crucial for the growth and execution of the Trane Digital Services strategy. The manager will oversee all aspects of the Digital Services Area Team, including Service Agreement execution and compliance, end-to-end project execution, customer satisfaction, hiring and training of Controls Technicians, and collaboration with other teams to promote the growth and adoption of Digital Services across the company's portfolio. The position emphasizes customer engagement and collaboration with colleagues in the office when not directly interacting with customers.

Requirements

Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
Minimum of four (4) years’ experience in an industrial sales business setting.
Minimum of three (3) years’ experience in managing teams of people, processes and budgets.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Knowledge of Salesforce preferred.

Responsibilities

Partners with peers in the goal setting of the Area’s Digital Services plan and accountable for the strategy and performance achievement of operating plan.
Responsible for all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work to include identifying and prioritizing projects, work orders, change requests, and planning of job in detail.
Partners closely with Sales Leaders and Account Managers on the strategy and achievement of revenue and operating income targets.
Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs.
Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects.
Meets with sales associates, contractors, and owners to discuss scope of project; budgets; performance; and close-out.
Confirms Trane’s ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
Responsible for hiring, managing and development of Controls Service Technicians.
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
Flexibility to work outside normal work hours/weekends, as required.
Regular travel requirements with some overnight travel.