Digital/AI & Omnichannel Senior Lead

CSL•Ottawa, ON

11d

About The Position

Position Purpose: Lead and be accountable for the development and execution of the company’s omnichannel and AI strategies in Japan, with a strong focus on driving measurable business impact. This role is responsible for translating business priorities, brand strategy, and customer engagement needs into effective omnichannel and AI initiatives that enhance customer experience, business effectiveness, and organizational capability. Working closely with Commercial, Marketing, Sales, Medical, and other cross-functional stakeholders, as well as partnering with the Digital Lead on operational execution, this position is expected to act as a strategic business partner, change agent, and Japan’s Omnichannel Champion within the affiliate network, contributing to CSL’s broader omnichannel engagement agenda across markets. Reporting Relationships: Report: Head of Business Excellence & Operations Subordinate(s) that report to this role: TBD

Requirements

Proven experience in developing and executing omnichannel strategy within a pharmaceutical company is required
Strong experience in translating business and brand priorities into omnichannel initiatives that drive measurable business impact
Solid experience in digital marketing, omnichannel engagement, CRM, customer journey design, or related commercial excellence areas
Experience in leading cross-functional initiatives involving Marketing, Sales, Medical, and other business functions
Experience in using data, insights, and performance metrics to evaluate impact and optimize strategy and execution
Business-level English communication skills are required
Strong business acumen and ability to translate business needs into effective digital, AI, and omnichannel strategies
Deep understanding of omnichannel strategy and customer engagement in the pharmaceutical industry
Strategic thinking with a strong focus on business impact and execution accountability
Strong stakeholder management, communication, and influencing skills
Strong analytical thinking, problem-solving ability, and data-driven mindset
Openness to AI, digital innovation, and new technologies, with the ability to apply them in a business-relevant way
Ability to work collaboratively across functions and in a matrix and international environment
Strong compliance mindset, sound judgment, and sense of ownership
Bachelor’s degree or equivalent experience

Nice To Haves

Experience in digital transformation, process improvement, or adoption of new technologies is strongly preferred
Experience in AI-related business applications, digital innovation, or technology-enabled transformation is preferred

Responsibilities

Own and drive omnichannel strategy development and execution
Own and drive AI strategy development and business adoption
Act as a strategic business partner
Drive process, governance, and capability building
Collaborate with Digital/AI & Omnichannel Manager, affiliates, and cross-functional stakeholders
Ensure compliance and responsible implementation
Lead change and continuous improvement