Digital Accounts Manager

AbbVie•Mettawa, IL

12h•$96,500 - $183,500•Onsite

About The Position

The Digital Account Manager serves as the liaison between the AbbVie Ad Agency and assigned accounts, managing day-to-day agency relationships in partnership with cross-functional teams, account leadership, creative staff, and external resources and suppliers. The role leads digital asset production and strategic planning for cross-functional teams to meet business objectives. The position provides guidance on digital tactical development and implementation, recommends digital tactics aligned with brand strategy, and supports project requirements gathering and documentation. It oversees creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, and timelines are met. The Digital Account Manager collaborates across assigned accounts, external agencies and consultants, Business Technology Solutions, and Medical/Regulatory/Legal, while maintaining knowledge of AbbVie guidelines and compliance requirements. The role manages or assists with projects, communications, estimates, timelines, billing, annual scope documents, and forecasting. It serves as the digital lead for an assigned business group, attends client meetings, tracks time daily, and helps ensure projects are completed on time and within budget in a high-volume, fast-paced creative environment. The position reports onsite to the AbbVie Ad Agency Associate Director, Digital Account Group.

Requirements

Bachelor’s degree required.
8 to 12 years of advertising agency account management experience required.
In-depth understanding of digital tactical development and digital marketing platforms.
Excellent verbal, presentation, and written communication skills.
Ability to prioritize and multitask, manage workload, and work in a high-volume, rapidly paced environment.
Ability to manage high-volume project scope in a fast-paced creative environment.
Strong collaboration skills and attention to detail.
Critical creative thinking and problem-solving skills.
High-energy, positive, organized, and comfortable in a high-visibility role.
Ability to provide leadership in conflict resolution.

Nice To Haves

Pharmaceutical industry experience.

Responsibilities

Serve as liaison between the AbbVie Ad Agency and assigned accounts, managing day-to-day agency relationships.
Lead production of digital assets and strategic planning for cross-functional teams.
Provide guidance on digital tactical development and implementation, and recommend tactics aligned with brand strategy and goals.
Maintain understanding of the agency workflow, including project initiation, kickoff, collaboration, content development, approvals, production, and archiving.
Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, and timelines are met.
Gather and document digital project requirements in collaboration with agency team members.
Collaborate with assigned accounts, external agencies and consultants, Business Technology Solutions, and Medical/Regulatory/Legal.
Maintain knowledge of AbbVie guidelines, branding, promotional material development, material review processes, and corporate compliance.
Lead or assist in developing annual scope documents and annual forecasting.
Assist with “A” level projects and manage “B” and “C” level projects within the assigned business group.
Attend client meetings and ensure key information is communicated promptly to stakeholders.
Facilitate timely and accurate communications to complete projects on time and within budget.
Act as the digital lead for the assigned business group.
Manage or assist in creating project estimates and timelines.
Assist with billing and ensure billing is completed on schedule.
Track time daily.
Partner with the creative team on project initiatives and help resolve conflicts to facilitate effective outcomes.
Adhere to company-wide financial policies.