Digital Account Team Manager

RPM Living•Austin, TX

1d•Hybrid

About The Position

The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands-on coaching and development with strategic oversight of account health, team capacity, and cross-functional coordination. This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent.

Requirements

Bachelor's degree or equivalent combination of education and experience
Five years of experience in account management, marketing coordination, or a client-facing role
Knowledge of digital marketing channels including paid media, SEO, and email
Knowledge of account management best practices within a client-services or agency environment
Skilled in GA4, NinjaCat, or similar reporting platforms
Skilled in managing escalations and resolving client or internal issues efficiently and professionally
Skilled in prioritizing workloads and balancing team capacity across multiple accounts
Ability to communicate effectively both verbally and in writing
Ability to coach, mentor, or lead team members
Ability to assess account health quickly and determine appropriate interventions
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

Property management or multifamily industry experience preferred
Formal people management experience preferred
Google Ads or Analytics certification preferred
May be required to sit or stand for extended periods of time
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
A valid driver’s license is preferred

Responsibilities

Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans
Foster a culture of growth and accountability within your team
Support hiring, onboarding, and training for team members
Balance workload and bandwidth across the team; assign accounts and set priorities
Review key client deliverables for tone, clarity, and alignment with expectations
Ensure reporting narratives are consistent, accurate, and delivered on time
Protect client relationships through proactive communication and issue resolution
Support complex or high-priority client conversations as needed
Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams
Assess account health quickly and prioritize interventions
Partner with Digital leadership on team-wide updates, rollouts, and process improvements
Manage basic capacity forecasting to ensure appropriate workload distribution

Benefits

Top industry pay
Comprehensive benefits
Path of upward mobility via career training and education
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)