Digital Account Manager (Remote)

Alpha Media•Portland, OR

21h•Remote

About The Position

Connrex Digital, a sister company to Connoisseur Media, is seeking a remote Digital Account Manager. This role serves as the primary point of contact for an assigned group of digital clients, working collaboratively with sales and other departments to ensure a superior client experience and foster long-term partnerships. The Account Manager will lead marketing campaigns from conception through execution and implementation, requiring a candidate with prior experience in high-level discussions, strategizing, and reviewing digital marketing campaigns. The ideal candidate possesses strong customer service skills, an outgoing personality, a proactive approach, and a genuine desire to contribute to client success.

Requirements

5+ years in a direct client-facing/customer-service role.
2-3 years of digital marketing experience.
High-level knowledge of SEM, SEO, social media, and web design.
Experience working closely with a sales team.
High-level knowledge of programmatic or performance marketing.
Digital or marketing experience with strong digital and social media skills.
Strong presentation skills.
Strong organizational skills.
Detail-oriented.
Strong interpersonal skills.

Responsibilities

Serve as the main point of contact for an assigned group of digital clients.
Provide a superior client experience to foster long and successful partnerships.
Lead marketing campaigns from the idea stage through execution and implementation.
Talk, strategize, and review digital marketing campaigns on a high level.
Prepare and structure calls and monthly meetings to maximize time and impress clients.
Understand client campaigns and how digital offerings and products benefit the client.
Manage daily tasks including client discovery calls, campaign change requests, budget checks, performance reviews, and billing inquiries.
Monitor current clients' plans and offer recommendations for growth and/or ROI, including latest offerings, budget increases, and packages.
Celebrate client successes and brainstorm opportunities for growth.
Continuously build and maintain strong client relationships based on trust, knowledge, and proactive responses.
Research and provide feedback as needed, answering industry questions or collaborating with appropriate personnel to find the best answers.
Stay informed about the latest trends, offerings, and products in the digital marketing industry.