Digital Account Manager (Enterprise)

Fusable • ,

5d • Remote

About The Position

As a Digital Account Manager for Mid-Level Accounts, you will manage a portfolio of clients who require hands-on coordination, proactive communication, and strong project management to execute successful digital marketing initiatives. You will guide clients through the full lifecycle of their digital programs, from onboarding through renewal, ensuring campaigns are delivered accurately, on time, and aligned with client objectives. This is a quota-carrying role centered on maintaining account health, driving renewals, and facilitating account growth through consultative recommendations. You will collaborate closely with internal teams to ensure campaigns are executed flawlessly and supported by high-quality assets and data. This role is ideal for someone who blends client service excellence with operational rigor, strong communication, and a detail-oriented approach to managing multiple workstreams simultaneously.

Requirements

• 2–4 years of experience in account management, digital marketing, project management, or client services (agency or digital services experience preferred).
• Strong understanding of foundational digital marketing channels (paid search, paid social, display, content, creative workflows).
• Demonstrated ability to coordinate multiple projects at once while maintaining accuracy and organization.
• Strong communication skills with the ability to manage client conversations and internal alignments.
• Excellent time management, prioritization, and task management abilities.
• A proactive mindset with strong problem-solving and critical thinking skills.
• Ability to interpret basic campaign performance metrics and communicate insights clearly.
• Comfort using CRM tools, project management systems, and spreadsheets.
• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

Responsibilities

• Serve as the primary point of contact for assigned mid-level accounts, maintaining consistent, organized communication with both clients and internal teams.
• Lead routine client check-ins, project updates, and performance discussions, ensuring expectations are clear and met throughout each campaign.
• Build trust with clients by providing strategic guidance, timely updates, and a proactive approach to identifying risks or opportunities.
• Coordinate tasks, timelines, and deliverables across multiple campaigns simultaneously to ensure on-time delivery and adherence to client expectations.
• Gather all campaign assets, requirements, and creative inputs needed for campaign buildouts and updates.
• Maintain detailed project plans and internal alignment across cross-functional teams to keep workstreams moving efficiently.
• Support the full lifecycle of digital campaigns, implementation, onboarding, mid-flight changes, optimizations, and renewals.
• Assist with intake and execution of campaign changes including targeting updates, creative swaps, landing page adjustments, and more.
• Ensure campaigns are set up correctly and transitioned smoothly between phases.
• Partner with sales, creative, content, and paid media teams to ensure seamless development of digital assets, ad copy, and paid media campaigns.
• Facilitate collaboration between departments so that client goals and requirements are clearly understood and executed consistently.
• Advocate for client needs while balancing internal workflows and capacity.
• Conduct detailed QA on all campaign materials, including creative assets, ad copy, URLs, tracking tags, and platform setups, to ensure accuracy and alignment with client specifications.
• Identify discrepancies or errors early and coordinate corrections across internal teams.
• Monitor account health, pacing, and performance trends; escalate issues or insights to internal teams and clients as needed.
• Deliver reporting and performance summaries that highlight results, learnings, and recommended adjustments.
• Drive Net Retention for your portfolio by managing renewals, identifying expansion opportunities, and presenting value-led recommendations.
• Support proposal development and pricing conversations in partnership with Sales.
• Maintain accurate revenue forecasting for your assigned accounts.
• Input, organize, and maintain campaign data in the CRM, ensuring accuracy and completeness for internal teams.
• Track campaign details, client requests, timelines, and milestones within internal systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level