Account Manager - Enterprise

Fleetworthy

21h

About The Position

The Enterprise Account Manager role is a critical customer-facing role within the Fleetworthy Sales Team which partners with our key clients on fleet strategy, optimization, and growth opportunities. As a trusted advisor, the Account Manager is responsible for driving solutions and a superior customer experience in alignment with our Customer Success Team to cultivate strong relationships across fleet functions and roles. Our goal is to establish a referenceable customer base through raving fans that are maximizing the value of all that Fleetworthy has to offer!

Requirements

5 to 7 years of experience with a proven ability to produce in an enterprise role.
Ability to navigate complex sales with stakeholders across executive, management, and operational roles.
Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
Customer-first mindset
Ability to understand customers’ needs, manage client expectations, and connect value on a consistent basis through a thorough understanding of our strategies and solutions.
Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
Excellent verbal and written communication skills
Ability to leverage your creativity, intellect, and results-oriented attitude

Nice To Haves

PowerPoint, Word, and Excel skills are a plus
Salesforce or other CRM platform experience preferred

Responsibilities

Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
Ownership of customer engagement including customer upsell/cross-sell and renewals
Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions to improve our business solutions using the customer feedback loop
Responsible for account growth, upsell and cross-sell, and renewals.
Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups.
Actively drive customer references and case studies
The desire to exceed expectations